I migliori hotel con spa a Jackson Hole

Horrible... keys don't work EVERY DAY and the gentleman downstairs (said his name is Craig) on Monday at 7pm-7:45pm is very rude, disrespectful and unhelpful... we had to visit the front desk many times a day because of this issue.... have been staying in Hilton since 25 years ago but never like this in fact. Digital key? Doesn’t work, physical card keys? None of them work (we initially got 2). This is ok. We just need to visit the front desk for help as the Hilton app suggests , right? Wrong!! First, no one was there at the front desk on Monday at 7pm when I first approached. Imagine after a whole day of trails and no one was there to help. Then after trying all my keys again and again running up and down (none of them work), I went to the side of the front desk shouting many times “I need help!” Eventually there was this guy coming out from a secret room to the front desk. This was where the whole nightmare started. Very rude. Very rude when a customer is asking for help many times in person but is ignored. It has nothing to do with my profession or the room rate (expensive, being $800 or $900 a night). It has a lot to do with his attitude when their system is broken or at the very least bothering customers to run up and down like this. They should try that 10+ times for trying to get into own rooms then being treated by this guy like this! . Horrible. How many times did I tell the guy, ”I need help”? More than 3 times probably. But , he just kept ignoring and questioning me back with do you need help?? how many times did he question me back, ”Do you need help? ” maybe 3? 5 times? I’m already showing the cell phone screen!! Of course we needed help! Or why would I be at the front desk? ; Then, how many times did I try to pass the guy the Useless key card but got ignored ? 4? 5? Better check that video recording! lol. Maybe their management can see and count better. What’s worse, with his unwillingness to help, the digital key was still not working after I left the front desk … but only shortly. I had to come back again since it was still not working!! … geez very good workout after a tiring day. Then, even after I showed him my cell phone screen (saying no work, contact front desk) and told him, “this is not funny” , he kept saying many times “do you have a problem?” “What’s your problem?” WOW , this is so unprofessional to its extreme. What really surprised me was his attitude. Seriously, thinking back, maybe it should be me asking, “What is your problem??” Guess what? The digital key still didn’t work after him saying he fixed it, sending another code whatever. Next morning, no, still didn’t work. But this front desk person’s ill-mannered attitude is what really pisses me off. To be fair, the room is okay and other staff members are nice. But if factor in how you may be treated rudely like this with a small issue of malfunctioning keys … I guess I’m only glad that I advised my friends to stay at a different place for this trip.

Ma, a causa di un uragano nel nostro stato e nella regione della Florida, abbiamo dovuto tagliare il nostro soggiorno di partenza di Jackson un giorno prima. È stata una buona decisione perché il giorno dopo i nostri voli sono stati cancellati. Una bella giovane donna che ha lavorato il nostro checkout alle 11:00, un giorno prima, si è sentita male per noi e ha consigliato di parlare con la direzione di un “credito”. Il direttore, spiegando la situazione e la ragione della mia chiamata, ha dichiarato improvvisamente che ha cattive notizie - nessun credito sarà rilasciato. Dopo aver lavorato in 98 paesi e visitato Jackson Hole diverse volte, la sua decisione di gestione non era una buona scelta di affari. Per una decisione di business di 350-400 dollari “no credit” sarà certamente una storia che condivideremo con la famiglia e gli amici. Questo è il modo in cui le imprese non raggiungono mai il loro pieno potenziale. W & P

This hotel was okay but just not worth the price in my opinion. You could tell that it used to be really nice but maybe hasn’t been kept up as well as it could be. The room was decent and clean but the bathroom had some flaws. The shower allowed quite a bit of water to leak out around the glass door and you could tell this has been happening for a long time and has taken a toll on the bathroom floor and baseboard. They also had no bathroom fan and some sort of something was starting to grow on the ceiling due to excess moisture. We also got locked out of our room every day. We would arrive to our room and the key wouldn’t let us in. We had to go back down to the front desk and they had to reactivate it every time. We were offered no explanation for this and no solution other than “come back down if it doesn’t work”. Some pros were the complimentary coffee station in the mornings and the complimentary airport shuttle service. You can also book the local shuttle to downtown for free with the app which is convenient. It’s a decent hotel but just not worth what they charge per night and I wouldn’t stay here again as there’s nicer hotels in the area at this price point.