Hotel con spa a Viti Levu

Second time for us to stay here this hotel! This time we were able to stay at the pool view, we appreciate the kind help from reception assistance manger Aman as well as Keleshi’s help! We recommend Intercontinental if it’s first time to visit Fiji because of below reason! -friendly stuffs who are willing to help us always with beautiful smiles! May stuffs try to remember us and feet us personally which makes it it stay even more pleasant and we can see that they do it from their heart! -spacious dining with great choice of food for lunch/dinner with love music everyday and some activities at the bar lounge -Intercontinental has got public beach just in front and we can enjoy beach as well as Infinity pool for adults. What I love about this hotel is that we don’t need to go other places to enjoy beach as we can get to see colouful fishes with our own snorkels! -spacious room and bathtub on a big balcony is something great and you can relax at the balcony even it’s raining day! Thank you for the another beautiful stay and we will definitely come back!!

When we first arrived, the original room we were given was quite disappointing. The floor was wet, there were cockroaches running around the room, and there was no hot water. After we raised the issue with the staff, they upgraded us to a much bigger room with a beautiful sea view, which completely changed our experience. We were very satisfied with how they handled the situation and really enjoyed the rest of our stay. The only other downside was the hotel food, which we found quite disappointing. If you have a car, I’d recommend heading to the hawker area opposite the hotel, where you can find better food options.

Il nostro soggiorno è stato molto piacevole, il nostro hotel è stato benvenuto, accogliente e accogliente. Il divertimento nella piscina di adulti è stato il modo per iniziare il giorno, e il ponte solare e le cabane di spiaggia sono stati molto rilassanti. Anche se le piastre avevano un leggero odore moldo e la stanza non era ben servita, il nostro soggiorno complessivo era grande.

Location perfect - but no fitness centre Service by staff very poor no porter carry bags yourself to 2nd level…. Power went off for few hours only in our room due to some maintenance failure… night staff walked off with now it’s working no apologies, management didn’t even bother to come and check next day if all okay.

The hospitality is top notch! All staff were really welcoming and friendly. Plenty of activities to occupy yourselves and very nice property to be in - vibes and views wise. Overall a very pleasant stay and a wonderful memory

Enjoyable stay with standout staff… just a few areas to improve Overall, I really enjoyed my stay at Crowne Plaza. The resort atmosphere was fun and relaxing, and the team truly made us feel welcome. A few things could be improved: room service options were limited, so if you wanted something better you had to leave your room and go to the restaurants rather than having it delivered. Also, housekeeping wasn’t as thorough as it should be. There was hair in the bathroom, and the grout plus corners/crevices needed more attention. We also dealt with a constant flickering light in our room. That said, the staff were kind, friendly, and responsive, and they didn’t hesitate to fix issues once we brought them to their attention, which I really appreciated. Special shoutout to Temo at La Bottega Italian Restaurant, Esa and Kelly who made our nights at the Urban Sugar Beach Club an absolute blast, and Esava and Jo from concierge made sure we were well taken care of! The resort also had amazing activities planned during the Christmas holiday for all ages! Despite the few issues, I’d still recommend staying here, especially for the great service and lively resort vibe.

Il tipo di camera è molto grande, è adatto per tutta la famiglia per le vacanze, l'hotel è anche molto grande, il ristorante è anche molto grande, le strutture sono complete

1. I arrived at the hotel at 9am, because of the room not yet ready, we wait until at 1pm, the staff said the room is almost check out, will be ready at 2:30pm, we wait for almost 6 hours, until after 3pm, it's the check in time, the staff said the room still not yet ready. OMG... but at last, thank you to Trip.com for resolving the problem; we got a refund for the first night. 2. Room service is really bad; the box of tissues, the shampoo, and the body lotion all need to wait for a day to refill. 3. The lobby is very, very small, does not look like a 5-star hotel, and many people sleep on the sofa; they also wait for a long time to check in. 4. The Fiji Airlines counter is not open all the time, so we had to take the luggage by ourselves and check in at the airport at last. 5. The only good point to stay is that the port is very near, it's convenient for island hopping, and the restaurants are not bad.

Overall, the hotel is beautiful and offers a very pleasant setting. The facilities are well maintained, and the atmosphere is relaxing. A special mention to the staff, who are always present, smiling, and genuinely willing to help at any time, their service is definitely a strong point of this hotel. However, there was a significant issue regarding the room booking. I had reserved a room with an ocean view, and the photos clearly showed this. Upon arrival, I was assigned a room set far back, with no real ocean view. After speaking with reception, I was told that the photos were inaccurate and that the issue came from Trip. Regardless of whether this is the responsibility of the platform or the hotel, this situation is simply not professional and creates unnecessary disappointment. For those specifically looking for a nice ocean view, this may not be the right place. The water itself is not particularly appealing, as it appears green and not very clear. Access to the hotel is quite unique, as you need to take a small boat (about one minute) to cross from one side to the other, which can be a nice experience but may not suit everyone. Lastly, if your room is located far from the reception area, you will need to rely on golf car to get around the property. Unfortunately, these are not always readily available, which can be inconvenient. In summary, the hotel has great potential thanks to its setting and excellent staff, but some aspects, especially booking accuracy and logistics could be significantly improved.

Il check-in è stato dopo le 3:00, il check-out è alle 10:30 e si deve ottenere l'armadio dalla ricezione. Troppe regole sono appese nella stanza come se si dovesse rubarle. È necessario un deposito di FJD50 in contanti (nessuna bevanda nella stanza, solo caffè istantaneo). Mi chiesi se potessi andare a controllare prima delle 12:00, ma solo fino alle 11:00. Quando sono tornato a prendere il mio bagaglio, la signora mi ha detto che dovevo andare a controllare, senza nemmeno chiedere se lo avessi fatto. Solo il personale di pulizia era utile. Non lo consiglierei.