Courtyard Santa Cruz

Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.

Paid parking ($25/night) Nice amenities and neat room! The front desk was kind

房間很大，很乾凈，還有一個客廳區域。離公園衹有幾分鐘步行距離，距離紅衫國家公園15分鐘車程左右，注意check in 時間是四點以後，早去沒有房間的。

酒店距離Santa Cruz海灘很近，算是這個海邊度假小城裡麪規模比較大的酒店了，門面氣派，大堂和房間都很大，設計簡約。不過房間裏的設施也和美國其他酒店一樣，有冰箱微波爐洗護用品，但沒有洗漱用品拖鞋和飲用水。

正常一個酒店，本來除了強制代客泊車（25USD）沒什麼太大問題。但居然直接把190預授權扣掉且説看不到，説你去找信用卡公司dispute啊。住這麼多年酒店還是頭一遭。

賓館地理位置很好，離海邊近，離市中心也不遠。服務質量很好，尤其是前台的服務態度尤佳，體現了萬豪的良好服務風格。房間大視野開闊，賓館大堂與門口很有氣質。