Hotel in zona Playa Xcaret Arte, Solidaridad

-when you advertise parking in the facilities means you have a proper parking. What they had was a street parking and unless you find that single spot outside the hotel, which it’s covered by the camera, then your car isn’t safe. -The location was not walking distance to downtown with shops and restaurants so unless you have a car be prepared to walk 3-4kms. -On the check in we were asked to give our credit card details in case of any damage. Although states that you need a Credit Card, there was no guarantee of not charging you anything later as it was nowhere written in a paper or anything. You just have to give your card number and details. -On first afternoon I explained to the lady that our room is extremely noisy and we need to rest as recovering from illness and she just waived her head with irony and no solution. Eventually we were offered another room, on the same floor, so same noise, for 500MX extra. Her attitude was unacceptable. -The bed in our room was broken. It was leaning on the side and made it very uncomfortable to sleep or even sit down. -On booking I received 8 emails!!! And 2 WhatsApp messages stating to reply to the message in case we need something. When I messaged them saying we have not been able to sleep till 1am due to noise and we were waking up at 5:3am, nobody reply, nor even bothered to open the messages. -the neighbour feels very unsafe and dodgy.