Recensioni su Hacienda Tres Rios Resort Spa & Nature Park - All Inclusive

Great!

Las instalaciones son muy cómodas y limpias; la comida en general está muy rica. El servicio es cordial, sin embargo, puede mejorar mucho, especialmente en los restaurantes, ya que, aunque no había mucha gente, se tardaban mucho en atender.

The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.

Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.

The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.

The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.

We were punished because we booked on *******!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!

I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.

all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.

I will not return to this place worse food I ever have in México!!!

There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.

Unlike other resorts this one has beautiful Cnotes! Its beautiful, nature, animal life.....one of the best I've visited and sells its self. But.....leadership ruins all of it. Read other reviews about beach! I thought it was just unlucky timing that seaweed was in...I was wrong! This resort has an enormous issue with the amount of seaweed!!! Read the review dates about the beach seaweed. Years of issues! Oh and its an overwhelmingly nauseating sewage stench all the way to your rooms! OWNERSHIP.....your #1 Priority should be your beach not selling your Fing timeshares! ******! How are you rich? Return business, positive word of mouth is business 101! If people returned maybe they'd see the plus of membership? But they don't. All resources should be on seaweed mitigation n beach improvement! Not 5 poor Mexicans with pitch forks n wheel barrels. (emoji face palm) I almost bought your time share... it fit me, my age, and retirement but...your hard sale and elitism soured me! and Roy Munson came inches from getting knocked the F out. EVERY human who walks through your doors should be a black wrist band! Treat every one with the same respect and you'll reach the level of exclusivity you desire Doing the right things for the right reasons would make this resort maybe one of the greatest in the world. I'd return. Only if they hired me as a consultant to change the way they do business....why not they obviously through away money. Read reviews...I don't recommend HTR.

The staff was very friendly. There were avtivities to do at the hotel every day. There was a wide variety of food to choose from. Recommend the asian restaurant.

This resort is the best one I ever stay in Cancun area! The food is amazing! If you like seafood you are going to enjoy a lot! I can’t wait to go back to this resort again!