Serdika Rooms

This review goes from bad to worse to absolutely appauling behaviour from the management. Short version is that this supposedly lux apartment at £50 per night had... * Hidden fees * No towels for first 10 hours * No hot water for first 30 hours (of a 2.5 night stay!) * No hairdryer or kettle for first 18 hours * No microwave (so no way to make a hot drink until kettle finally arrived) * No tea/coffee/sugar or even soap provided * Manger refused me a refund and FASLEY accused me of theft * Called me "not normal" and a "crazy woman" "...for a towel and hot water - is like someone tried to kill her" on a public forum. * Ultimately they have now been removed by the booking agent - one of the largest on the internet! Full version I booked their "lux" apartment for myself and a friend which was listed as 2 bedrooms but actually is more like a studio with the bedroom open to the living room, open to the kitchen and hallway. I ended up travelling alone so this was OK but £50 per night is A LOT of money for a one bed apartment in Sofia. I messaged the property via facebook before I booked and asked if they allowed late check in (my flight didn't get in until midnight) and they agreed that they did - no mention of a charge. It was only after they had taken payment in full that they told me it would be 7 euros for this - not a lot of money but its the kind of thing that should have been stated from the outset. I was collected by a very pleasant young man and taken to a very dodgy looking door in a very dark street (this place is seperat to the other Italian Lux properties) I've since found out that this property is right on the border with what they consider to be the shady part of town but in the day time its absolutely fine, busy shopping street, lots of people around. I arrived to a very cold apartment and after the employee had left (assuring me I could speak with the on Monday re. my concerns about the $7 euro fee) I realised there was no towels. I text and was told apologies, staff should have left them and they would be brought to me the morning which they were by 11am. When I tried to shower however I found no hot water. I text again and was told yet again staff should have done it and was told how to do it and that it would take half an hour. I had to go out on a tour but when i returned at 15:30 there was still no hot water. I text and was told someone would come but I had to be in as they had no keys. I was now stuck in the apartment until the person arrived and fixed it. At 7:30pm I tried again and there was still no hot water and again I had a tour booked so off I went again unshowered. By the morning thankfully there was hot water! Keep in mind that this is cited as a luxury holiday apartment. In my extensive travels I have never been anywhere luxury that hasnt provided at least a sachet of tea/coffe but there was nothing. No soap, no dish towels, nothing to clean up with and certianly no salt pepper, tea coffee etc. I had t