Utente ospite
28 giugno 2024
I made a reservation for Snagov Club- Pavilion Lac, on a hot day of 36 degrees outside. There were only two tables occupied with customers on that pontoon, and we should have been the 3rd table. The waiter seated us at a table in the Sun, without a spot of shade. I asked that waiter to seat us at a table with an umbrella because the Sun was literally burning us. He said he was going to ask the "manager" and returned after 15 minutes. Meanwhile, one of the two tables became free and was occupied by other customers, brought by other colleagues of the waiter who should have taken care of our table. Practically, after 20 minutes, having reserved in advance, we only had a table in the sun at 36 degrees. The waiter, devoid of logic and overwhelmed by the situation, tries to explain to us that he doesn't have 10 hands and that he can move us inside, with air conditioning. Yes, that's exactly what we wanted, to drive almost 1 hour from Bucharest, and stay inside. As if in Bucharest we would not have found restaurants without terraces. For 5 stars as far as the location, the staff is extremely poorly trained and unprofessional. For management, the waiter was a short, fit guy with blue eyes. PS: educate the waiter to wash his hands after moving the furniture from the terraces and then to touch the customers' plates and to have the T-shirts washed because they have not been white for a long time. I would have left a ZERO review if possible, for unprofessionalism and lack of respect for customers. We will never return to this place and it will never be on the list of recommendations.
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