Home2 Suites by Hilton Smyrna Nashville

Staff is really friendly and the breakfast is great. Room was clean ..we had the queen studio with kitchenette and it was a great room for the price. The only thing I would improve on would be to add some wine glasses to the dishes!

The weather was rough with ice in the parking lot. The parking lot of the hotel next door was in much better shape. Got checked in and to the room. Room was nice and clean. When we decided to turn everything off around 10 all you could hear was a loud thump. To me it sounded like water hammer in the pipes on the roof. It was very loud and lasted all night. It kept waking us up and made it difficult to go back to sleep.

The front desk staff told us we could check in then we arrived and our room was not ready. We paid for a suite and the bed was a full. There were dead bugs on the floor in the rooms and the trash had not been taken out.

Great stay and friendly staff. Rooms could use a deep clean and parking lot lights should be adjusted to come on sooner because it’s dark at 5pm

We love this hotel and always stay on our way through. This time we walked into our hotel room and it had an overwhelming smell of animal urine. My 6 year old even started gagging. That being said, we realize that is the risk the facility runs having a pet-friendly policy. Front desk was quick to get us a new room. New room is tired. Floor visibly dirty with debris near wall but only noticeable when you open the fridge. Roll in shower must not have been sealed correctly when installed, seems like water has gotten under tiles and caused lifting/shifting damage. Bathroom is in a pretty bad state. All of this to say, WE WILL STAY AGAIN. These hiccups do not define the whole facility. The beds are comfortable and my husband is a huge fan of the egg white frittatas! Thank you!

It was nice because the first room we got had a broken shower door so we got an upgrade to a king size room.

Hotel was kept very clean and complimentary breakfast was good. Snack and beverage area available.Great location with restaurants, grocery store, gas stations and various store within half a mile. Rooms were nice and spacious. I’m rooms for handicap use would recommend higher toilet seats and minor upgrades to rollin shower.

very professional, friendly staff. Easy checkin check out. Suites are clean, spacious, quiet. Great experience.

Planning our mini vacation to Nashville, we chose this location so we weren’t too much in the congestion of downtown and saw it was rated “superb”. Checked in, put us in a room that had a queen bed not the king we booked. Ok, we can tolerate that. 2 o’clock in the morning on our first night my daughter woke me up saying “bugs were crawling on her” and she had one in her hand. Went into the bathroom to take a look and it WAS A BED BUG! Went down to the front desk immediately with it in a piece of toilet paper and he was not shocked by this. Told me he would switch us rooms immediately, but the bug spray for our luggage, bite cream for the bites on my daughter, laundry I had to pay out of pocket for, or any kind of reimbursement to ask the GM who isn’t available on the weekends. The inconvenience of cleaning our belongings most of the day- we lost out on our fun events planned for our mini trip. That was 4 days ago and I emailed GM immediately. Called multiple times since, left messages, and I never got a response. Had to open up a claim on this app which is taking MORE time out of my schedule. Hotel, besides the bed bugs, was “ok”. Great looking from afar but obviously cheaply made and not taken care of like it should with such high traffic. I can say, the cleanest and nicest area within the hotel was the gym- but I think gym/laundry facilities are leased out to a different company who has higher standards. Beyond disappointed in something rated superb.