Utente ospite
19 agosto 2024
This hotel is like two different hotels in one building. One of them has really nice rooms and the other doesn't! I stayed here for a couple of nights as part of a group tour. The first room I was allocated, 214, stank of cigarette smoke when I opened the door. Every wall and every surface in the room had dubious stains on it and there was no way I was going to stay there. I went back down to reception and told them. The receptionist and the manager were at the desk and told me that there was no smoking allowed in the rooms, but they would see if they could give me a different room. I was then given a key for a room on the 4th floor. I opened the door to this room and could not believe it was the same hotel; very nicely furnished and a good first impression, until I noticed that the beds looked like they'd been slept in and when I went into the bathroom found dirty towels and bathmat and rubbish! The room had not been cleaned from the previous guests! I went back to reception to ask them to clean the room and was told that all of the housekeeping staff had left (it was around 4.50 pm, not the middle of the night) so it couldn't be cleaned until the following day! They were seriously suggesting that I sleep in someone else's dirty room! Of course, I refused this and was then told that the only other option was another room on the 2nd floor. I went up to this room and it didn't smell and appeared cleaner than the first one, so I grudgingly accepted it. There were still some dubious marks on the walls, a strange smell in the bathroom and a shower drain that would have cut my feet to ribbons had I stood on it, but it was the best option I had. At this point, I discovered that there were no sheets! The bed had pillowcases, a mattress protector and a duvet (it was around 40C outside), but no sheets. I commented to our group about this and it seemed that most rooms were the same but another traveller had found a linen closet and so we took what we thought were sheets, but actually were duvet covers which we used as sheets. Despite being offered rooms on floors 2 and 4, the lift goes to 1, 3 and 5 (I don't think there even is a 5th floor). Breakfast is poor quality and served in a room that feels like a school canteen. The hotel is in a great location and the reception staff are friendly, but they are the only positives.
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