Palm Bay

We didn’t stay at the hotel but stumbled across Palm Bay while strolling round Sissi looking for somewhere to have a light snack. Location is very good, the walk through the “garden” area is beautiful & the views are stunning but the prices are ridiculous. When I questioned the 17€ we were charged for 2 slices of toast with jam, they told me I’d requested continental breakfast so I told them we won’t be returning. On a positive, the jam was very nice but certainly not worth the charge. Two stars, one for the beautiful setting & one for the jam.

The meal was really disappointing—lacked flavor and quality—but I must admit, the place itself is quite charming. The ambiance is lovely, the decor is inviting, and the staff is friendly. It’s a shame the food doesn’t match the beautiful setting

The location is beautiful but that's about it. We did 8 days in July, I read the mixed reviews and thought it can't be that bad, some people are just hard to please. Well.. the rooms are clean and basic, on arrival our shower holder was broken and needed repairing, the mattress we had was uncomfortable as you could feel the springs. Aircon is an additional 8 euros a day and not the best and leaked water when in use. The pool is small, limited sun loungers with sun umbrellas are attached to the fence and cannot be moved depending on the sun. By afternoon the pool water is far to warm to cool off in 30+ temperatures. I found it odd the pool guy would come clean the pool at 9am, when the kids are waiting to get in. Surely cleaning and maintenance should be done in the evening after pool closure to allow the chlorine to settle ? They are blessed with one nice man at the reception who gave us suggestions on day trips. The rest of the staff are unwelcoming, miserable and rude, the bar lady has some serious issues and needs to work on her customer service, no smile, just 'what do you want' attitude. You would have more beverage sales with a welcoming smile on your face. The holiday was half board and I was so disappointed by the food. I am vegetarian and my options were very limited, on my first night my mains consisted of oily potatoes, rice and peas. Similar food options every day, everything was made with the cheapest ingredients. Chicken wings, chopped up meat carcase, overcooked dry fish, soft overcooked veg, dry pasta, rice and no vegetarian dish options. At the salad area there was chopped lettuce, cucumber, tomato and shredded cabbage and their version of 'tzatziki' I believe made up of sliced cucumber and topped with greek yoghurt. We are in Greece, not once was there any feta or olives available.. ? Dessert was always watermelon and a tray of baked dry cake. There is no food descriptions or allergy signs, at my first breakfast I had some of the tray baked omelette, which I discovered half way had a thin layer of polony meat in it. The drinks station for coffee, water and mix on juice is only available at breakfast. On our last day the juice machine was not working, only water and coffee was available. Palm Bay Hotel has so much potential, it is very sad that someone is ruining their reputation with such bad service and terrible food. Unfortunately I would never return to that hotel, but I hope the Owner/Manager takes the reviews on board and sorts out the food and customer service. All the best.

Just when you thought Crete had universally good service, reasonable prices and quality drinks, you find a place like Palm Bay to reset your expectations. Miserable staff became comically ironic when the drinks came out, as though the disappointment with the drinks manifested through the waiting staff attitude and vice versa. We didn't have food as 3 tables left almost all their food, which suggested to us to eat elsewhere, which we did. 2 stars for the lovely flowers and setting. Given the are so many fantastic places to eat and drink within 5 mins, you have thought this place would try better. But they didn't. Best to avoid.

The review is for the restaurant. One star for the location, the other star ia for the friendliness of the waiter. The rest is a disappointment, the food is tastless and definately not worth the money. Für 28 euros my expectation was that ghe salon would be really good. It was as dry as dust, what a shame!

We going there only for the restaurant. The food was very good, fresh fish and delicious gyros. The staff was friendly. Lovely places and romantic atmosphere At the end we received some local sweets and fruits. 😍. Thank you for the hospitality and see you next time 😊👍😊😊😊😊😊