The Robertson House managed by The Crest Collection

Recensioni su The Robertson House managed by The Crest Collection

The Robertson House managed by The Crest Collection

1 Unity St, 237983, SingaporeDettagli hotel
The Robertson House managed by The Crest Collection
The Robertson House managed by The Crest CollectionThe Robertson House managed by The Crest CollectionThe Robertson House managed by The Crest Collection
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.4/5
Molto buono
924 recensione
Recensioni verificate
Ubicazione4.5
Strutture e servizi4.2
Servizio4.3
Pulizia4.5
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Tutte le recensioni(924)
Recensioni positive(887)
Recensioni con foto/video(267)
Posizione conveniente(177)
Trasporti comodi(112)
Piscina meravigliosa(96)
Vicino alla metro(90)
Vista meravigliosa(45)
Ottima colazione(38)
Ideale per viaggi di lavoro(35)
Piscina pulita(16)
Recensioni negative(37)
Michele
Camera Deluxe Queen
Soggiorno: dic 2023
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 30 gen 2024
Cortesia alla reception un plus. Check in anticipato senza problemi. Qualche manutenzione alla piscina non guasterebbe
Risposta dalla struttura: Hi Michele, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Utente ospite
Camera Deluxe Queen
Soggiorno: gen 2024
Viaggio con amici
24 recensione
3.2/5
Pubblicata: 4 feb 2024
hotel ben posizionato, colazione buona ma poco varia. Servizio scortese, ad eccezione del servizio di pulizia, che è molto cordiale e attento. Le camere sono normali.
Testo originaleTraduci con Google
Risposta dalla struttura: Hi J, Greetings from The Robertson House. Thank you for taking the time to give us your feedback about your recent stay. It disappoints us to learn that your stay experience was not a pleasant one. Please accept our sincere apologies with regard to the lapse in service standards of our team. For us to better address the situation, would you be able to provide us with more details about your encounter? Thank you once again for taking the time to share with us. We take all feedback with utmost importance and your meaningful feedback allows us to continue to improve our service standards and offerings. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards, The Robertson House team
Utente ospite
Camera Superior
Soggiorno: apr 2022
Lavoro
4 recensione
3.5/5
Pubblicata: 5 giu 2022
La vicinanza a Clarke Quay è un punto a favore, in quanto puoi goderti lo scenario mentre vai/ritorno dalla cena. Si può anche prendere un autobus diretto per Takashimaya e ritorno. In generale, è un prezzo ragionevole pagato per il soggiorno.
Testo originaleTraduci con Google
6/8
Risposta dalla struttura: Dear _AP471615****,Greetings from your friendly team at Riverside Hotel Robertson Quay! Thank you for choosing our centrally located hotel and for taking time to review your recent stay with us. We are heartened to learn you had a pleasant stay with us and you find our central location with easy accessibility to many eateries and shops convenient. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you.---Kind regards,The management of Riverside Hotel Robertson Quay
LINUSLIM47
Camera Deluxe Queen
Soggiorno: dic 2024
Coppia
10 recensione
5.0/5
Eccezionale
Pubblicata: 15 gen 2025
Amazing stay, cozy room and excellent service. Location was great with 711 convenient store just around the corner. Decent American style breakfast.
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Oliver :)
Camera Deluxe Queen
Soggiorno: gen 2025
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 16 feb 2025
Lovely facilities! The pool is amazing and the service was excellent!
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Utente ospite
Camera Deluxe
Soggiorno: nov 2024
Solo
1 recensione
4.5/5
Ottimo
Pubblicata: 14 dic 2024
Walls were a little too thin - I could hear the next hotel room's snorer +- the occasional sounds. The pool was nice and relaxing at night.
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Risposta dalla struttura: Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We understand the importance of meaningful rest and thus, it saddens us to learn that your sleep was disrupted unexpectedly. In order for us to take immediate action in future, kindly approach our Guest Services team to help ensure that the noise levels are kept down at night. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Eli Dean
Camera Deluxe Queen
Soggiorno: ott 2024
Famiglia
1 recensione
4.0/5
Molto buono
Pubblicata: 1 dic 2024
Hotel is in a great location just minutes away from the train station that will take you almost everywhere. The only downside is that the room was tiny, bed as well quite small. Everything looks fine and clean, staff is nice and helpful. Location is a must.
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Risposta dalla struttura: Hi Eli Dean, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
sSnowW
Camera Premier Queen
Soggiorno: ott 2024
Famiglia
1 recensione
4.5/5
Ottimo
Pubblicata: 2 dic 2024
Overall is good, hotel is clean, service in breakfast is good, except customer service at concierge is average and got fire alarm at 3am all the sudden in 1 night without reason.
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Risposta dalla struttura: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Travel@11
Camera Deluxe Queen
Soggiorno: ott 2024
Solo
12 recensione
3.5/5
Pubblicata: 19 nov 2024
Great check in experience by Jeremy and he patiently explained on the facilities. Room size ok however there is moldy smell coming from the carpet. Cleanliness to be improved. Could see carpet still having crumbs and dusty.The lady cleaning my room was very helpful and friendly though. On 2nd day saw one 'bug' not sure was it bed bug or some German cockroach on the bed. My neck had some redness and itch thereafter.
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Risposta dalla struttura: Hi Valued Guest, Greetings from The Robertson House. Thank you for taking the time to give us your feedback about your recent stay. We regret to hear that your stay experience was not a pleasant one. We apologies that the level of cleanliness was not up to your expectations. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. We take feedback such as this very seriously and any information you provide us with will be very useful in ensuring that the necessary retraining and remedial efforts are carried out accordingly. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards, The Robertson House team
MTempakpoom
Camera Deluxe con 2 letti singoli
Soggiorno: ott 2024
Lavoro
8 recensione
4.5/5
Ottimo
Pubblicata: 12 nov 2024
Good vibes, good atmosphere. Very convenient. Breakfast is standard which can be better. Room is spacious enough and room amenities are just fine.
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Risposta dalla struttura: Hi Monrudee, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Eve CAY
Camera Deluxe
Soggiorno: set 2024
Coppia
1 recensione
3.7/5
Pubblicata: 14 ott 2024
The overall experience is decent. One to mentioned is that the toilet was not properly cleaned when we checked in.
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Risposta dalla struttura: Hi Eve CAY, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We apologise that the level of cleanliness was not up to your expectations. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our Housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Travel maker 13
Camera Deluxe
Soggiorno: set 2024
Solo
19 recensione
4.2/5
Molto buono
Pubblicata: 4 nov 2024
Good neighborhood location with River side walk. There was 7-11 within a min so I could get some water etc. The Room was a bit small but comfy for one person. I loved it was very quiet at night so that I could have a good sleep. Recently renovated. I will come back for my work trip due to good price and the quality of the accommodation. Overall very good 👍
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Risposta dalla struttura: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
在地铁旁的人
Camera Deluxe
Soggiorno: set 2024
Lavoro
7 recensione
4.5/5
Ottimo
Pubblicata: 13 ott 2024
Hotel is conveniently located, around 5 minutes of walking from the Fort Canning MRT station, and Clarke Quay is within walking distance. The hotel has a nice decor and the lobby area is as advertised on photos. The room is a bit small, while it is clean and the view of the surrounding area is pleasing. Service is available but can only be accessed by phone. One downside is that sound insulation is quite poor, and you can hear clearly when people talk in the corridor, and the sounds in other rooms when you are at the corridor. Overall I would stay again at the right price because of the location.
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Risposta dalla struttura: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We apologies of any inconvenience caused on our end. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Fly Wong
Camera Deluxe con 2 letti singoli
Soggiorno: set 2024
Prenotato per altri
6 recensione
5.0/5
Eccezionale
Pubblicata: 12 nov 2024
Good , counter good service, we have happen issue request early check in also do for us
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Risposta dalla struttura: Hi Fly Wong, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Mariam
Camera Deluxe
Soggiorno: ago 2024
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 4 set 2024
Hotel location is pretty accesible, near to Tekka and Orchard, hence q easy for transportation wise. Staffs are friendly! Room is nice and cozy :)
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Risposta dalla struttura: Hi Mariam,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team