Recensioni su Amara Singapore - Newly Renovated

It was a stay for my birthday :) The staff told me she upgraded the room to a higher floor and would send a slice of cake, but we had to wait for a while as the staff were having their dinner. We waited for 30minutes and had to go out so we went to Reception and told them to just leave the cake in our room and also requested for extra toiletries. A different staff told us they would have to put the cake in the fridge or ants would come. We thought that was strange as why would ants come so soon unless there was already an ant nest existing in the hotel. Anyway we went out. When we returned almost close to midnight, there were the extra toiletries that we requested but no sight of the cake in the fridge or anywhere else. I guess this shows how sincere they were in giving me the cake for my birthday. So no nice supper snack to look forward to and we went to the nearby supermarket to get some snacks. Next day we went to check out the pool and I returned to the room first, but my card did not work. I went back to the swimming pool (level 3 i think) to get my roommate’s card and then back to the room, but his card did not work as well. So I went to the reception, and the staff did something to the card and handed back to me, and again I went up to Level 14 but it did not work! So I had to return to Level 1 reception again and there was a queue! I went to seek help at the Express checkout counter but the Uncle there pointed me back to the queue. Why couldn’t he help? By this time I was getting frustrated because I had a meeting and the laptop was in the room. Don’t understand what’s wrong with the hotel cards? Also, my booking included breakfast but the hotel staff did not mention anything about it to me upon check in. Luckily I brought it up and she told me that sometimes it does not match so we have to take note. So please take note. Other than the disappointment about the cake and the card inconvenience, I enjoyed the bathtub, the good service of the breakfast staff who cooked my eggs, and the late checkout at 1pm.