voco Orchard Singapore, an IHG Hotel

This hotel is really ideal for solo traveller like myself. Love its location and proximity to everything. Their staff were most helpful to ask me if help was required. The room is spacious. Bed was comfy. Will go back soon.

The hotel is located almost on the end of Orchard rd. So its not far yet not exactly at the heart of Orchard rd either. The hotel is very average in every sense. so if your budget allows it and you want somewhere between orchard and tanglin, you may consider this hotel.

This is definitely NOT a 5 star hotel standard. The hotel is very outdated and in a state of disrepair. When booking a hotel room one rightfully expects clean and quiet accommodations with functional facilities and services. My experience at the hotel had non of the above and it failed to meet any of these basic expectations. Facilities: The room i was assigned had no hot water available for showering. this is the most fundamental requirement for any decent hotel room needless to say a 5 star hotel room and it failed. Additionally, the shower head holder was loose, causing the shower head to frequently fall off. In fact, while I was checking the shower faucet for hot water, the shower head fell and struck my head, resulting in bruises. Furthermore, throughout my 3 night stay, i was repeatedly disturbed by loud door slams, guest running down the hallway multiply, and neighbouring guests speaking loudly. This significantly impacted my quality of sleep and to rest peacefully. Cleaniness: The cleanliness of the vents in all rooms, including my friend's room, my original room and the replacement room I was given after reporting the shower issue, was deplorable (photo attached). None of the vents were clean. Furthermore, vents are dirty for all rooms (photo attached), I know this because I checked out my friend's room, my original room and the newly assigned room after notifying them about the shower issue. Non of them are clean. I stayed in this hotel for 3 nights, and all of those nights i was waken many times by door slams, hotel guest running down the hallway repeatedly or talking loudly with neighbour guests. Service: Despite bringing my issue of the bathroom to the attention of multiple hotel staffs, there was no apology for the inconvenience caused by the lack of hot water, as if it is common that rooms had no such function. I was merely reassigned to the same type of room without further actions or upgrades or complimentary gestures that most other hotels would. Even when i presented the staff with photos of the dirty vents, they failed to address the issue and persisted in my transferred room. When i complaint about the noise disturbance, the staff responded merely with "Oh ok, ic". It is not until I reiterated my experience during checkout that I was given the proper attention but it is too late. This overall experience unquestionably ranks as the worst I have ever encountered in a hotel.

As a five star hotel, slow and unstable shower is definitely unacceptable! The tap water even stops supplying water for several minutes during peak hours (1st night no water around 23:30pm and 2nd night no cold water around 22:30) and I think hotel management should look into it very seriously, even a travel lodge could provide you a warm and happy shower!

Thanks to the front desk staff who helped me to extend my check out time.Appreciated.

second stay, everything is as good as before. Great design and excellent service by friendly staff!