Recensioni su Royal Lodge @ Pagoda Street

Risposta dalla struttura: Greetings, Thank you for choosing Royal Lodge in Chinatown, and for taking the time to share your positive feedback. We truly appreciate your kind words and are delighted to hear that your stay was enjoyable.Our team at Royal Lodge is committed to providing a clean and welcoming environment for all our guests, and it's heartening to know that our efforts have contributed to your satisfaction. Your compliment about our staff's performance is particularly rewarding, as we strive to offer friendly and attentive service.If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more. Your insights are valuable in ensuring that we maintain the high standards of service that our guests deserve.Once again, thank you for your positive review. We look forward to the opportunity of hosting you again at Royal Lodge in the future. If there is anything we can do to make your next stay even more pleasant, please do not hesitate to let us know.Warm regards,The Royal Team

Risposta dalla struttura: Dear Chan, Thank you so much for taking the time to share your detailed feedback with us. We are delighted to hear that you found our rooms spacious and comfortable, with the air conditioning and fan contributing to a pleasant atmosphere. Your kind words about our staff's friendly attitude have truly warmed our hearts.We appreciate your mention of the convenient location, right by the Chinatown MRT station Exit A, providing easy access to the vibrant Chinatown Night Market. We understand that public areas are essential, and we are constantly looking for ways to enhance our guests' overall experience.Your feedback is invaluable to us as we strive to improve and provide the best possible service. If there are specific areas you feel we could enhance, please don't hesitate to let us know. We want to ensure your next stay with us is even more enjoyable.Thank you once again for choosing to stay at Royal Lodge. We look forward to welcoming you back and providing another memorable experience.Warm regards,The Royal Team

Risposta dalla struttura: Thank you for your great review of our hostel and staff. Happy to know that you enjoyed your stay with us. Cheers,The Royal Crew

Risposta dalla struttura: GreetingsThank you for taking the time to share your positive experience with us! We're delighted to hear that you found our Royal Lodge in Singapore's Chinatown to be a "super nice hotel" and that everything met your expectations.It warms our hearts to know that you and your colleagues had a great stay, and we sincerely appreciate your kind words. Creating memorable experiences for our guests is our top priority, and it's always encouraging to receive such positive feedback.We're thrilled to learn that you would choose to stay with us again in the future. It would be our pleasure to welcome you back and continue providing the same level of excellence and hospitality that you enjoyed during your recent visit.If there are any specific aspects of your stay that you found particularly enjoyable or any suggestions you may have, we would love to hear more. Your feedback is invaluable in helping us maintain and enhance the high standards we strive for.Once again, thank you for choosing Royal Lodge. We look forward to the opportunity of hosting you and your colleagues again for another superb experience.Warm regards,The Royal team

Risposta dalla struttura: Thank you so much for the great review. Hope you can come visit us again.Regards,The Royal Crew

Risposta dalla struttura: We are so sorry for the inconvenience caused. Please come again ....Hope we can make it up to you.Sincerely,The Royal Crew

Risposta dalla struttura: Dear Flora,We are so sorry for the inconvenience caused. Actually, we upgraded you to an all-female dorm We are so sorry that this is not to your liking. We could have handled it better.Sincerely,The Royal Crew

Risposta dalla struttura: Thank you very much for taking the time to do a review. We appreciate it.Regards,The Royal Crew

Risposta dalla struttura: Greetings,Thank you so much for your kind words and for taking the time to share your experience at Royal Lodge! We are delighted to hear that you appreciated our clean and sanitary rooms, convenient location, and complimentary amenities. Our team is dedicated to providing a warm and welcoming stay, and we’re glad that our efforts made a positive impression on you.We truly appreciate your recommendation and your trust in us. We look forward to welcoming you back for another great stay in the future! If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out.Best regards,

Risposta dalla struttura: Greetings,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding the bed cleanliness, curtain coverage, and overall comfort in the dormitory. This is not the experience we want our guests to have, and we take your concerns very seriously.Please rest assured that we have addressed this matter with our housekeeping team to ensure stricter cleaning protocols and regular inspections of our bedding. We will also review the curtain fittings to improve privacy for all guests.Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these issues to our attention. We hope you will consider giving us another opportunity in the future, and we are happy to assist with any special requests to make your next stay more comfortable. Please feel free to reach out directly if you have any further concerns.Best regards,