The Privilege Boutique

Where do I start with this ‘hotel’… I’ll start with the little positives - the rooms are big and the air con is good - the end. Now, to how our stay was, we booked three nights but only lasted two. There is NO hot water, after having a cold shower and telling front desk staff about the issue we were told it would be fixed the next day. The next day we were told nothing. After realizing again there was no hot water, the poor boy at the front desk who can barely speak a single word of English didn’t know what to do and we managed to communicate slightly by google translate he said the boss would sort it out the following day. The next day came, not only did our room not even get cleaned or replenished, again we had no hot water. After realizing we weren’t getting anywhere and the poor staff not being able to communicate at all we just had to check out and leave. How a hotel in Siem Reap has no hot water is beyond me. Further to this, the couch in the room is riddled with suspicious stains and odd sized cushions to sit on if you dared to. A used bandaid remained on the floor from prior guests for the entire stay even after our room was cleaned after the first night. The lamps don’t work, the wall sockets don’t work, things like soap weren’t replenished which makes it quite annoying when trying to clean yourself properly. Don’t waste your money here. Stay elsewhere it’s not worth the cold showers and disgusting used bandaids left on the floor, The large bathtub would have been impossible to fill due to the lack of water pressure from the tap. Unless you have a week up your sleeve to fill it don’t bother.

This is a 3 star motel, ideas of a complete hotel and service should be left at the street. We arrived at night and this rarely creates a good first impression. The reception is a hot stiflingly divide between the street and access to rooms. At check in we were asked to choose our breakfast items and time required, exactly why wasn't immediately clear. The rooms are enormous, with bedroom area, a lounge with sofa and a double sink bathroom with separate 2 person bath/shower. There is an in room safe and you will need the euro 2 pin electric plug. Our bedroom included a massage table, I do not know why. The breakfast is taken at a restaurant next door and that opens at 7. The choice is a style of eggs with an approximation of toast and a coffee. The biggest problem here is that the privilege boutique has had it's heyday and that was many years ago, now it is neglected and gasping for breath. On a positive note the motel sits in a quiet neighborhood with a small convenience store across the street, we did try a local restaurant and this was entertaining. The staff at the PB seem genuinely to want to help, communication is difficult even when using Google translate, sometimes it felt as if there was no comprehension of potential needs of a hotel guest, being the only guests here added to an interesting if bizarre experience. My top tip is to take a torch and use insect repellent.

Cozy small boutique hotel around a pool with lush garden. The hotel need maintenance, but it is fully compensated by the cleaning and very helpful staff at the reception. We stayed at a small suite with separate bedroom and nice terrace wit sun in the morning. The hotel is placed central in the city with walking distance to National museum and the night marked. Lots of shop, cafe and restaurants quite nearby.

Extremely peaceful property with all facilities. The location is perfect. They have the best staff and specially Mr.Meng who went out of his way to ensure our stay was comfortable! The rooms are humongous with a lovely view of the pool.