Hotels con servizi di trasferimento a Cartagena

"Nos gustó mucho que nos dejaron entrar un poco antes de la hora de check in . Es un hotel normal en buena ubicación"

"The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning."

"Chambre très petit pas d’eau chaude Piscina molto piccola Non mi piaceva davvero."

"Hotel fantastico. Bella vista, grandi spiagge e piscine. Il cibo era molto buono e abbondante. Il personale era molto cordiale e disponibile. La stanza era molto pulita e confortevole."

"Servizio eccellente"

"Molto buon hotel vicino alla spiaggia e alla vecchia città. Servizio utile e estremamente gentile in reception. Buon colazione con molta frutta e nessun limite. Tali colazione non sono disponibili in tutta la Colombia per 2 settimane. La piscina è aperta anche tardi la sera. Un piccolo piccolo per la mancanza di acqua potabile nella stanza, ma non credo che vi sia una tradizione simile in Colombia. Ho fortemente raccomandato questo hotel come Holida Inn. Utilizziamo questa rete molte volte in tutto il mondo e non ci sono mai stati problemi."

"Non c'è nulla di male, ma non c'è nulla di male da aggiungere."