Utente ospite
9 aprile 2024
Zemi would have gotten 5/5 if it weren't for a few things that detracted a bit. First, the good. The resort is beautiful and the beach area and pools are amazing. This is easily the most beautiful Hilton resort I have ever been to. The breakfast restaurant is in the perfect location and it was so nice to have breakfast on the beach. Our room was very large and even though it was garden view, the view was beautiful of the adult pool, the grounds and in the distance, the ocean. The beds were comfy and the shower/bath were great. The gym is very decent for a hotel and the little lap pool is great if you want to swim some laps. The setting couldn't be better. People rave about the service and I found it to be a mixed bag. The lady who serviced the room was lovely and efficient and did an outstanding job. The front lobby team was responsive and very good as well. The staff in the restaurants were hit-and-miss though. We waited every morning for a table for breakfast while they had to set things up. They always seemed very put out having to add 2 place settings to the tables that were set up for 2. Orders were forgotten and were very slow, and some of the serving staff seemed very annoyed to have to bring out drinks that we ordered. It was a bit strange. Other serving people were so great, so it is really just a mixed bag. The other annoying thing was that when we checked in our room wasn't ready (we were a little early but they also knew we would be there around 3:15 and to make it great, the room would ideally be ready). Still, that is fine. What was odd is that the bellman took us on a tour of the resort which really just meant that he took us directly to the restaurant and seated us, so we were expected to get food or drinks. I would have far preferred just being left alone to lounge by the pool, but he was very clear what we should sit and order something. Or was 3:30 pm. We didn't want anything so got some fries and another snacky thing. $50 later our room was ready. The food at 20 knots was expensive and very average. The food 100 yards up the beach at Gwen's was much better, and a little less expensive (with the same view). Actually the food away from the hotel was much better than at the hotel. Blanchards is fantastic. We just did the Blanchards shack and it was the best food we had on the island. Gwens is also fantastic and worth the little stroll up the beach. The people at Gwens are also the nicest we encountered on the island- super relaxed and happy. None of the "bad" things were really bad. They were just a bit off and unfortunate for a place that could very easily be perfect. The hotel itself is incredible and most of the staff is too. Just a few oddities.
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