Bay Breeze Hotel

Room is decent and tidy but, in some places, has a little shabby condition. The air-conditioner was found defected and someone was called for the repairs on site. Initial findings showed that some parts of the air-conditioner had to be replaced and I asked for changing the room coz I do not want to wait. However, I got the reply was that I had to pay more for changing a higher grade of room because the normal types of room were rented out. I was so surprised by this reply because it was not my fault about the defected facilities in my room. But the guests had to suffer it by paying more for getting another 'normal' room. Comparing with other hotels where I stayed at SZ before, here is not the top notch one. Customer service has to be improved.

very good location, spacious and nice decorated room with large balcony, broad view, free mini bar with snack and soft drink, welcome fruit, 25m swimming pool and gym, can say it’s perfect. but staff internal communication not good enough, plan to have dinner at hotel restaurant, told by front desk we were not able to have dinner as have to book in advance, finally went out for dinner. Next day we visit the restaurant, waitress told we can have dinner at restaurant even no reservation, lost opportunity, wish to try their dish

Amazing hotel! Absolutely love the view and can see the fireworks at night. Situated in a quiet area but with quick access to the main street with foods. Love that they provide L’Occitane products toiletries!