Crowne Plaza Shenzhen Futian

必須誇獎一下，這家酒店無論是硬件還是服務，都值得一住。晚上去的時候已經快一點了，前台的服務員服務態度非常好，貼心地快速辦理入住手續，避免過長時間的等待。房間內的設施完全對得起五星級的招牌。在深圳這個位置，能有這麼性價比高的酒店，確實不好找，這算是一個吧。

Great location - next to cocopark (bars and restaurant area), around 3 min walk difference; comfortable bed, the room is big enough for 2 ppl and clean. Staff is friendly.

福田中心位置，商務出行非常方便。離市民中心，平安大廈，福田高鐵站，地鐵站都是一步之遙。周圍吃飯的也很方便。

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.

Very good location. Close to the metro and the big shopping mall (coco park). The Staff speaks well English.

Staff are nice and helpful. Location is close to railway and subway stations and is easy to get around to tourists attractions, shopping malls and restaurants.

Friendly service from Manager Emma. Big room and good views. Best value for money. Will stay in this hotel again.

A lovely stay in Crown Plaza Shenzhen Futian. The services are fantastic. Thank you Ms Alice Huang, Ms Qin’s the warmest hospitality during check in and check out. Very professional and welcoming. The rooms are spotless clean, location is just next to speed train station and 3 subway lines. The breakfast is amazing, wide variety, high quality and yummy. My family would definitely come again. We got our free upgrade and free fresh fruit in the room. Thank you!

The afternoon tea included in our package could have had a greater variety to snacks. Otherwise the service was great, we got upgraded to a room on the higher floors. Room had great views