Recensioni su Fairfield by Marriott Shenzhen Bao'an
Fairfield by Marriott Shenzhen Bao'an
162 South Ring Road, Shajing, Bao'an District, Shenzhen, Guangdong, ChinaDettagli hotel
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1 notte
Recensioni degli ospiti
4.9/5
Perfetto
182 recensione
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Recensioni verificate
Ubicazione4.9
Strutture e servizi4.9
Servizio4.9
Pulizia4.9
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Tutte le recensioni(182)
Recensioni positive(180)
Recensioni con foto/video(59)
Ottima colazione(23)
Reception gentilissima(23)
Ambiente di classe(22)
Ottimi servizi(19)
Vista meravigliosa(15)
Da tornarci(9)
Comodo per lo shopping(9)
Vicino alla spiaggia(8)
Recensioni negative(2)
Saudi138
Camera Standard per due persone
Soggiorno: ago 2024
Coppia
17 recensione
5.0/5
Eccezionale
Pubblicata: 11 ago 2024
The hotel is very nice and modern. The only downside is the hotel is a bit far away from railway station.
Traduci
Utente ospite
Camera Superior (letto matrimoniale, con vista sul giardino)
Soggiorno: lug 2024
Lavoro
1 recensione
1.7/5
Pubblicata: 14 lug 2024
Location - The hotel is located in an old industrial town, surrounded by factories. The area is far from picturesque, with the constant noise and unsightly views of industrial activity. This is not a suitable location for anyone seeking a peaceful or aesthetically pleasing environment. However, the opening of the new shopping mall should be a welcome relief for future travelers looking for something decent to eat, providing a much-needed option in an otherwise dismal location.
Cleaniness -The rooms were decently clean, and common areas were well-kept and tidy. Housekeeping did a commendable job ensuring a clean and comfortable stay. Much improvements could be made in a few areas, but overall, the cleanliness was acceptable for a New hotel.
Service - The overall service was great, with a special shout-out to Nini, Jensen, and Tom for their exceptional A+++++ service. Their attentiveness, professionalism, and genuinely friendly attitude made a significant difference, turning my otherwise nightmarish stay into a more manageable experience.
Facilities - I booked this hotel expecting the high standards associated with the Marriott brand. While I was excited about a room on the 28th floor of a new glass building, promising fantastic views, the reality was disappointing. The glass facade surrounding the room caused it to become unbearably hot, despite setting the A/C to 18 degrees Celsius and blasting it at full speed. This issue suggests a significant oversight from management during the renovation process.
One of the most frustrating aspects of my stay was the bathroom shower. Firstly, the water pressure was so low that it barely provided a decent, clean shower experience! Despite changing rooms three times, the water pressure remained the same. The hotel’s engineering department’s excuse that the water pressure set to Marriott’s “specifications” was deeply disappointing and unacceptable. I've stayed in hundreds of hotel in over 39 countries and have never heard such a ridiculous excuse!
Secondly, the marble bench intended for guests to sit and enjoy a spa-like rain shower was poorly designed and excessively small as shown in the photos. I bruised my back so badly on the sharp steel handle when standing up that I alomost slipped on the wet floor ! I wish this had happened in the US so that I could have sued Marriott. Even after such a horrific experience in a supposedly world-class hotel brand, the management did not offer anything to compensate for the inconvenience and discomfort caused. Never staying in this hotel ever again!!!
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Utente ospite
Camera Superior (2 letti, con vista sul giardino)
Soggiorno: set 2024
Lavoro
3 recensione
5.0/5
Eccezionale
Pubblicata: 7 set 2024
Very good the waiter Chris is very professional
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Utente ospite
Camera Superior (2 letti, con vista sul giardino)
Soggiorno: ago 2024
Lavoro
2 recensione
5.0/5
Eccezionale
Pubblicata: 26 ago 2024
Great customer service! The front desk receptionist - Nini Lou is so professional and friendly, highly recommend!
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maymaysisi
Camera Standard per due persone
Soggiorno: lug 2024
Famiglia
16 recensione
5.0/5
Eccezionale
Pubblicata: 14 lug 2024
Very nice location, big room and clean.on the day of check in we encountered grand opening of the shopping mall downstair
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Yui Keung
Camera Standard per due persone
Soggiorno: lug 2024
Famiglia
6 recensione
5.0/5
Eccezionale
Pubblicata: 5 set 2024
A great stay as it had been for us the last time we were there in July for the first time. A very nice hotel indeed with friendly staff. The hotel is sparkling clean. Breakfast was very good. A brand new mall next to the hotel just opened up with great food and shopping just minutes away. We loved the self-help laundry service and enjoyed our stay overall for the second time there. Will definitely book again.