Recensioni su Fuqinglong Huatian Holiday Hotel (Shenzhen Convention and Exhibition Center)

Risposta dalla struttura: Gentile ospite, Grazie per aver dedicato del tempo a condividere il tuo feedback sul nostro hotel. È vero che il nostro hotel ha una certa storia, ma abbiamo lavorato duramente per rinnovare alcuni piani per migliorare l'esperienza complessiva dei nostri ospiti. Puntiamo a combinare il fascino del passato con i comfort moderni attraverso questi miglioramenti. Tuttavia, ci scusiamo per il problema di rumore che ha influenzato il tuo soggiorno. Durante il processo di ristrutturazione, facciamo del nostro meglio per ridurre al minimo i disagi e limitare il più possibile gli orari di lavoro, ma sembra che non siamo ancora riusciti a offrirti un ambiente completamente silenzioso. Sicuramente contatteremo di nuovo il team di costruzione per vedere se ci sono misure più efficaci che possiamo adottare per ridurre il rumore in futuro. Siamo lieti di sapere che hai trovato il cibo nel nostro ristorante ottimo. Il nostro team culinario si impegna molto per preparare una varietà di piatti deliziosi per soddisfare le papille gustative dei nostri ospiti. Si sforzano costantemente di migliorare la qualità e la varietà delle offerte alimentari. Ancora una volta, apprezziamo il tuo feedback onesto. Ci auguriamo che prenderai in considerazione l'idea di soggiornare nuovamente presso il nostro hotel e continueremo a lavorare per migliorare tutti gli aspetti del nostro hotel, per garantirti un'esperienza più piacevole la prossima volta.

Risposta dalla struttura: Gentile ospite, Grazie mille per la tua fantastica recensione! Siamo estremamente lieti di sapere che hai trovato la posizione del nostro hotel adiacente all'ingresso della metropolitana molto comoda per esplorare la città. Era nostra intenzione fornire un facile accesso a tutti i punti caldi urbani, risparmiandoti tempo prezioso e garantendoti un'esperienza di viaggio senza interruzioni. Ci impegniamo a soddisfare ogni palato e ogni slancio: inizia la giornata con energia e piacere. La tua soddisfazione è la nostra massima priorità e non vediamo l'ora della tua prossima visita. Se hai suggerimenti o esigenze durante il tuo soggiorno, non esitare a farcelo sapere. Faremo del nostro meglio per superare le tue aspettative. Ti auguriamo il meglio!

Risposta dalla struttura: Gentile ospite, siamo davvero grati per il tuo meraviglioso feedback! È commovente sapere che tutto il nostro staff ha soddisfatto le tue aspettative al 100% e che il nostro manager, il signor Danny, ti ha particolarmente colpito con la sua attenzione e il suo approccio orientato al cliente. Siamo lieti che abbia assicurato che tutto fosse in perfetto ordine per il tuo soggiorno. La posizione comoda del nostro hotel è davvero un punto a favore. Essendo a pochi minuti dalla stazione MTR di Gangxia e vicino ai centri commerciali, è facile per i nostri ospiti esplorare e godersi il loro tempo. Siamo felicissimi che la tua famiglia e i tuoi bambini si siano divertiti molto durante il tuo soggiorno. Non vediamo l'ora di darti nuovamente il benvenuto. Faremo del nostro meglio per mantenere e migliorare i nostri servizi per offrirti un'esperienza ancora migliore alla tua prossima visita. I migliori auguri a te e alla tua famiglia per una vita felice e sana.

Risposta dalla struttura: 尊貴的客人，收到您如此高的評價，我們全體員工都激動不已！一直以來，我們都在努力提升房間品質與服務水平，從精心挑選每一件客房用品，到員工服務培訓的細緻打磨，就盼着能給您帶來超乎想象的體驗，如今您的認可，就是對我們所有努力最好的回饋。我們會把這份熱情延續下去，持續優化房間設施，提升員工服務質量，為您打造更完美的住宿環境。得知您下次還會再來，我們滿心期待，已經迫不及待要再次迎接您的到來，為您提供更貼心的服務！祝您新的一年裡，事業蒸蒸日上，生活幸福美滿，出行皆遇美好！

Risposta dalla struttura: Dear guest,Thank you for sharing your thoughts about our hotel. We're glad to know that you found our hotel to be pretty decent overall.Our breakfast offerings are designed to provide a simple start to the day for our guests, and we're happy it met your basic needs. The large TV and good Wi-Fi with proper security measures are indeed aspects we focus on to ensure our guests can have an enjoyable and safe entertainment and online experience during their stay.The hotel's location is indeed a plus, being close to numerous good food options and places where you can find great bargains on clothing. And the convenience of having the Laojie metro station (Line 1) right outside, which has good connections to Bao'an Airport, surely makes traveling around much easier for our guests.However, we do apologize for the inconvenience caused by the toilet design you mentioned. We understand that it might be a bit uncomfortable in certain situations, especially when it comes to explaining things to children. We'll take your feedback into consideration and look into whether there are any possible improvements that can be made in the future to enhance the privacy of our guests in that regard.Once again, thank you for staying with us and for your valuable feedback. We hope to have the opportunity to welcome you back again and provide you with an even better experience.

Risposta dalla struttura: 尊敬的賓客：您好！非常感謝您分享對酒店的體驗感受。得知酒店優越的地理位置和寬敞的房間讓您滿意，我們由衷地感到高興。酒店緊鄰地鐵站，周邊餐廳林立，為您的出行與用餐提供便利，這正是我們致力於為賓客打造的便捷生活圈。寬敞的房間則是為了讓您在旅途中能盡情舒展身心，享受舒適愜意的時光。我們始終努力為每一位賓客提供優質的住宿體驗，您的認可對我們至關重要。期待您再次光臨，我們會一如既往地為您服務，讓您每次入住都有新的美好體驗。祝您生活愉快，萬事順遂！

Risposta dalla struttura: Dear Guest,Thank you so much for your detailed feedback and support! We are delighted to hear that you found our hotel's location convenient. Whether for business or leisure, we strive to create a comfortable and enjoyable stay for everyone.Regarding the renovation, we sincerely apologize for any inconvenience caused. The hotel is currently upgrading some facilities to provide a more comfortable and improved experience for our guests. We have ensured that construction noise is limited to working hours to minimize disruption. Additionally, our soundproof windows are designed to keep street noise out, ensuring a peaceful rest for our guests.Your understanding and support mean a lot to us, and we will continue to work hard to ensure every guest enjoys a comfortable stay. We look forward to welcoming you back and providing you with even better service and facilities! Wishing you a pleasant day and all the best! If you have any further needs or suggestions, please feel free to contact us—we are always here to serve you!

Risposta dalla struttura: Dear Guest,Hello! Heartfelt gratitude for choosing to stay at our hotel and leaving such delightful feedback! Your compliments on the spacious and clean rooms as well as the reasonable prices have filled us with joy. This is undoubtedly an affirmation of our consistent efforts to create a comfortable and affordable accommodation environment for our guests.However, we sincerely apologize for the inconvenience caused by the insufficient English communication skills of our staff. Fortunately, you were able to understand the difficulties our staff faced and noticed that they actively and diligently provided assistance to you, even finding colleagues who can speak English to help. This fully demonstrates the spirit of our hotel team's dedication to service. To improve this situation, we have already started preparations for English training courses. We will invite professional English teachers to give regular lectures to our employees, aiming to enhance everyone's English communication skills and ensure that every international guest can enjoy smooth communication services in our hotel.We are eagerly looking forward to your next visit to experience these new facilities. We are confident that we will bring you a full - range of high - quality accommodation experiences! Once again, thank you for your support and understanding. May everything go smoothly for you and may you have a happy life!Best regards,

Risposta dalla struttura: Dear guest, we are delighted to know that you had a nice experience. We are glad that our hotel's location close to the subway station was convenient for you. We apologize for the inconvenience caused by people smoking in the lobby. Rest assured, we will take measures to better manage this situation. We are also happy to hear that you liked the big and nice bathroom, as well as the comfortable and clean beds. Looking forward to your next stay with us.

Risposta dalla struttura: 尊敬的客人：您好！在這陽光明媚的日子裏，我們懷着無比感激的心情給您寫下這封信。非常感謝您對我們酒店的喜愛與高度評價，您的每一句話都如同一股暖流，流淌在我們全體員工的心間。Bonnie 得知您對她的感謝與認可，感到無比榮幸與激動。一直以來，她都將為客人提供優質服務作為自己的首要目標，用熱情和耐心迎接每一位入住的客人。您的肯定對她來説，是最大的鼓勵，相信她在未來的工作中會繼續保持，甚至做得更加出色。我們也十分高興您對房間的滿意。房間寬敞乾淨，這背後離不開客房團隊的辛勤付出。他們每天認真打掃、精心整理，衹為給客人呈現一個整潔舒適的居住空間。同時，您對全體員工 “友好又樂於助人” 的評價，更是對我們整個團隊的認可。我們始終秉持着以客為尊的理念，希望能在您的旅途中給予貼心的幫助和支持。能為您帶來愉悦的住宿體驗，是我們的榮幸。我們將繼續努力，不斷提升服務質量，保持酒店環境的高品質，不辜負您的喜愛與信任。期待您再次光臨，我們將以更加熱情周到的服務迎接您，為您創造更多美好的回憶。祝您生活愉快，萬事順遂！

Risposta dalla struttura: Dear guest,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful. Their dedication to providing excellent service is what we strive for, and your recognition means a great deal to them.However, we're deeply sorry about the unpleasant smells you encountered. The issue with the bad smell in the elevator is unacceptable, and we've immediately arranged for a thorough cleaning and disinfection. We've also inspected the ventilation system to ensure that fresh air circulates properly. As for the slightly bad smell of the duvet, we've taken all the duvets for a complete re-wash and airing. We understand that such details can greatly affect your stay experience, and we're committed to improving these aspects.We're glad that you thought the room was pretty clean and that you appreciated our great location. We take pride in maintaining high standards of cleanliness in our rooms and believe that our convenient location is one of our strengths.Your feedback is invaluable to us as it helps us identify areas where we need to improve. We hope you will give us another chance to serve you better in the future. If there's anything else we can do to make your next stay more comfortable, please don't hesitate to let us know.Wish you all the best and a pleasant journey ahead!

Risposta dalla struttura: Dear guest: Hello! Thank you very much for choosing our hotel and sharing your feelings. You mentioned that the hotel doesn't look very new, which is indeed because our hotel has been around for some years and carries many memories of past travelers. However, we have always been committed to overcoming various potential shortcomings while maintaining our own characteristics. We are also constantly striving to achieve perfection in other aspects! For example, our service team always welcomes every guest with a warm and friendly attitude, and they will do their best to meet any of your needs. We also pay attention to the cleanliness and maintenance of guest rooms, ensuring that every guest's room is clean, tidy, comfortable and pleasant. At the same time, we are also continuously upgrading and renovating the hotel's facilities and equipment. Currently, the hotel has launched new products with a stylish and comfortable style, equipped with wireless charging and electric towel racks. We welcome you to come and experience them next time! Thank you again for your recognition of us. We look forward to your visit again and wish you a happy life and smooth work!

Risposta dalla struttura: Dear guest,We're extremely delighted to hear that you had a wonderful stay with us and were impressed by our hotel's prime location. The proximity to a plethora of restaurants and Futian CBD is indeed one of our biggest assets, and we're glad it added to the convenience of your trip.Your kind words mean a great deal to our entire team. We strive to provide not just a place to stay but an unforgettable experience.We sincerely hope to welcome you back in the near future, so you can continue to enjoy all that our hotel and the surrounding area have to offer.

Risposta dalla struttura: Dear guest,We are delighted to hear that you were offered a room upgrade. We always strive to provide our guests with an enhanced experience whenever possible.We are also glad that you appreciate our hotel's nice location beside the MTR station. It is indeed very convenient for guests to explore the city.Thank you for your positive feedback. We look forward to welcoming you back again in the future.