Name: Fairfield Inn & Suites Shelby
Address: 1715 E Dixon Blvd, Shelby, North Carolina, 28152, 1715 E Dixon Blvd, Overseas, Stati Uniti d'America
Rating: 4.5

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Fairfield by Marriott

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Recensioni positive

Our stay at the hotel was enjoyable and the suite was beautiful!
It was my first experience with a fire alarm evacuation, however it was all handled professionally.  
The construction around the hotel made travel a bit confusing and access to the hotel from 74 was restricted by many unnecessary barriers. 

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Suite (letto a due piazze, divano letto)

I gave a very good for the rating instead of an excellent not saying the hotel was bad. I slept good, the room was clean and when I got into my first room, I noticed I had one bed and needed double beds. I went downstairs and spoke with Verna, she was quick to assist and helped me by allowing me to change into a room with a double bed. She met me up at the room I was leaving just to QC it which was the right thing to do. I got in my new room and was good.   I one issue I had was, when I called in to make a reservation, a young man was taking my call. I asked about discounts and he told me, I said great, I chose the Military discount although I had points, I wanted to save those. I told the guy I wanted to reserve a room so he ask me which credit card, I gave him the credit card and he said after he told me the amount ”You have a certain amount to cover any deposits”, I say cool, I got it. I said, one I come in, I will use another form of payment to pay for it. He again said ”You will need to make sure you have enough on the card to cover the room.” I started laughing and said, Sir, I have enough on my card to cover the room. He said, I'm just doing my job. I stated I understand that, however, when you first said I will have to have enough on my card to cover the room and anything else, that was fine. But when he said it a second time, it sound like he was insinuating I didn't have what was need on my card. I did not like that at all, however, I still stayed there and used my card I reserved the room with to pay for it. I feel customer service is very important and the words used is equally important. Like I stated, the hotel was great, very clean and even the breakfast was good. I just had a problem with the issue of how the rep went about handling my call.   When checking out Verna ask me how was my stay and I told her great and she was very kind and polite. This is the reason I did not give the hotel a bad rating because it wasn't bad, just the rep on how he handled it.

Pros:   1) clean place  2) relatively friendly staff  Cons:  1) The elevators have had a nauseating smell of what I imagine to be highly scented, floral cleaning fluid. It will knock you down! Extremely off putting!! I've had to stay here 4 times and it's the same every time. The elevators floors are also usually sticky.  2) Rooms here are not refreshed unless you request it 24 hours in advance BUT you may not know you need your room refreshed 24 hours in advance. The result can be an overflowing trash can and dirty towels.  3) One morning, the hotel water was shut off  just as I was getting into the shower. The staff knew in advance they were going to cut off the water but they failed to notify the guest. Very inconsiderate.  4) When we checked in, we received one small water bottle and there were two of us.  These are first-world problems and probably not worth mentioning but the elevator smell may be enough to make me change hotels. Makes you wonder what they're trying to cover up.

Il nostro soggiorno all'hotel è stato piacevole e la suite è stata bella!
E' stata la mia prima esperienza con un'evacuazione di allarme antincendio, ma è stata affrontata in modo professionale.  
La costruzione intorno all'hotel ha reso un po' confuso e l'accesso all'hotel a partire da 74 era limitato da molte barriere inutili. 

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Dai un'occhiata alle 68 recensioni su Fairfield Inn & Suites Shelby, valutate 4.5 da viaggiatori reali su Trip.com. Scopri che cosa hanno apprezzato di più i precedenti ospiti dell'hotel, tra cui servizi, posizione, camere e tanto altro!

68 recensioni verificate degli ospiti di Fairfield Inn & Suites Shelby - 2024 | Trip.com

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