Shantou Xiaogongyuan Ibis Hotel

雖説服務環境都還蠻不錯，但這裏很多方面是我見過最差的！ 我還是頭一次遇見酒店房間不打掃就直接讓顧客入住，起初是我們定的是商務大床，給我們安排到靠近居民樓，我感覺很沒私隱性就申請換房。換了後，我在床上躺了一會就感覺到被子是濕的，然後腳底就開始有點癢，這時候我就懷疑被子沒換過，於是乎就聯繫酒店人員換下被套，這時候我順便看了遍衞生，地上甚至還有些白色的不知道啥東西，但我們也沒有實質證據説明房間沒打掃。但是到了晚上要睡覺時候，我們發現有一個牙膏是拆開的，但我們到房間後一直沒去碰過牙膏牙刷那些。 那時候已經大半夜了，我直感覺噁心，整個房間都沒換，那時候因為淋了點雨整個人身體也不舒服，服務人員問我要不要換房，但根本沒心思在收東西啥的了，就説拿兩個新枕頭來（阿姨換被套時候沒換枕套），第二天再解決，同時也留了我電話號碼，説第二天經理會聯繫我解決，很垃圾的是，這已經第三天了，啥也都沒聯繫我

房間噪音很大！服務員敷衍説晚上聲音會消失，可是並沒有…！！ 今天又是忍受噪音的一天，誰能給我一片寧靜的天地？

哎哎，300塊酒店，免費升級了最後一間房，住在了蜜蜂窩裡麪一樣，樓層矮，密集樓房，沒有洗澡拖鞋。

有點踩雷的感覺，500多的價格，還不如三百多的亞朵，停車也是超級不方便。 睡了一個晚上，腿上三個蚊子塊

Dear Hotel Manager, I am writing to express my utmost satisfaction with my recent stay at your hotel from 28/10/25-1/11/25 & 8/11/25-10/11/25. The entire experience was outstanding. I was particularly impressed by the professionalism and warmth of your staff, especially at the Front Desk staff who made check-in seamless and offered excellent local recommendations and really helpful to me. The room was impeccably clean, quiet, and provided a very comfortable environment that was essential for my trip. Please extend my compliments to your entire team. They have made me a loyal customer, and I will not hesitate to book with you again on my next trip to the area. Sincerely, Noelle Goh

Convenient location to tourist attractions. Good service as the hotel upgagrde us to 2 connecting rooms when the family room isn't ready. In addition, they allowed us early check-in. Room service was good, thoughtful to guest by topping up mineral waters regularly. The capacity of guest laundry was slightly low in view of the high demand we observed during the 3 night stay.