The Fig Tree Shanklin

A mixed bag. Initial room (double) was too small, so we upgraded and paid the additional charge. Room decor was nice and the shower was great - good pressure and temperature. The room was cool and easy to sleep in. Also, the staff were very friendly. So that’s all positive. Where the hotel let itself down was it seemed to be chronically understaffed. Breakfast typified this. The whole evolution took well over an hour, from seating ourselves, being given a menu, ordering the food and then it arriving. This was frustrating, as it was a relatively set menu with limited choices, so should be easy to do. There seemed to be only one member of waiting staff on duty, albeit working very hard. Room service was not evident over the Wed-Sat stay - towels not replaced, bed not made, even loo roll not re-stocked. So that cast a shadow over the rest of the stay which was generally good.

Excellent helpful staff, lovely comfortable room, great location. For me breakfast was a bit limited but well cooked.

Had a great stay. Understated classy hotel. Comfortable and smart and clean. Great balcony with great views and nice to get an upgrade.

I have fallen in love with this hotel. On arrival staff were very welcoming , friendly and helpful. Plenty parking with disabled parking and ramp up to the main door. Lifts up to the rooms which came in handy after a tiring day out. Our room was beautiful , we stayed in a suite with balcony. I loved this. We were so surprised to see a lovely furnished kitchen with table and chairs. The fridge came in handy. The decor in the room was fresh & elegant . Beautiful bathroom . Breakfast was amazing. There is a buffet breakfast bar and also a choice of cooked breakfast which was to die for . The decor throughout the hotel is beautiful, modern. We enjoyed a drink in the bar and chatted to staff . They are so helpful with local information. We were absolutely spoilt with this gorgeous hotel I will definitely be re booking . Heather and the team are an asset to the hotel. They work their socks off. Thank you all for our wonderful stay. I miss it already. Shanklin is a lovely town, first time I have stayed here. Lots to do and see. I especially loved Shanklin old village, the esplanade and the chine. Public transport is very good, park the car up and explore the island. I cannot fault anything and I have to say I had the best sleep on my stay. Thanks again & definitely see you again .

Lovely hotel with excellent breakfast .. ideally situated for beach, walks, restaurants and ideal base for exploring this beautiful island.. comfortable rooms .. good parking.

The reception person was super friendly. The room was well equipped. We were disappointed that towels that had been on the bathroom floor when we left weren’t changed. Also the bed wasn’t made properly. The restaurant opened late for breakfast and the chef didn’t turn up on our last morning. The pastries took so long that we left intact the previous morning there were no pastries when we turned up for breakfast so disappointing overall