High Mountain Resort Shangri-La

The hotel faces Napa Sea and you see the vast grassland from your room. When it is summer time, the grassland becomes the “sea”, which should be nicer. The “hardware” of the hotel is very good, but what impressed me more is the “software” — service. Xiao He arranged free airport pick-up, and they came to pick my family of 5 up with 2 x 7-seater after I told them I had many pieces of luggage. They also prepared 2 canisters of oxygen in the car just in case we feel uncomfortable in the high altitude. During our stay, warm milk was provided at night and everyone was very friendly. It was a very comfortable and enjoyable stay for my family. Thank you!

have a good rest after our Shangrila Meili snow mountain and Dukerzhong 4x4 trip . good shower and wifi room is clean and comfortable bed . hotel upgrade us better view from balcony with the room size and bed able to sleep 3 person with my teenager daughter! restaurant is closing down their western selection i think they don't have any western chef ... breakfast is purely Chinese dish nothing special for me. location is not convenience if you doesn't have your own transport .

Location and services are both perfect!! It’s definitely worth to book again.

朋友推薦説一定要去感受一下，果然很棒 提前一天就會有小姐姐聯繫，登記好到店時間，建議帶好零食 酒店本身是在納帕海的一堆小別墅，套房很棒👍🏻，入住完會有小車給送到房間門口。 躺在陽台看夕陽看日出都很棒 服務：特別棒，入住和退房都有員工開小車送，晚上有牛奶送。最棒的是，我們去趕高鐵打不到車，酒店的服務人員就直接送我們去了，服務態度真的贊

本次出行最滿意的酒店。 位置就在納帕海景區裏，老牌度假酒店風格，房間陽台很大，面對的就是納帕海草原，比住在古城附近更能感受香格里拉的自由。入住的時候人不多，小鮑服務很貼心。推薦家庭出行首選。 唯一不足就是贈送的小火鍋套餐不好吃。 早餐玫瑰烤奶好喝。比古城裡網紅店的都好喝。

很標準的度假村酒店，佔地面積大，房間錯落有致，在露台直接觀賞草甸牧場。房間很大很寬敞，服務也很好。但是有兩個問題，一是旺季配備人手不足，前台完全忙不過來，造成客人不必要的等待；二是78平米的房間就不能放兩張大點的床嗎，1.2米的還是小了點，一家三口比較擠了，哪怕兩張1.35米的床也很ok了。總體來説還是很讚的，就在納帕海邊上。

酒店環境很好，從餐廳看出去就很漂亮。房間很大，設施齊全。酒店服務人員很熱情負責，特別是初姆很貼心，關心到位，無論是入住前一天的微信聯絡，還是入住當日的前台歡迎以及用餐安排，都特別親切。開電瓶車的小哥哥非常熱情的幫助把大箱子搬上樓，退房再幫忙搬行李。

第二次來香格里拉，依舊選擇的高山別莊，酒店位於納帕海旁，非常安謐，在入住期間，酒店管家River服務非常貼心到位，也讓整個行程留下了深刻的印象。 酒店客房和早餐都是可圈可點的👍再到香格里拉，還會再次選擇這裏。

環境：風景很不錯，小陽台躺着很舒服，感覺高反都減輕了。 設施：外觀上很好，風景在納帕海獨樹一幟，酒店大堂門口還有祈願樹。 服務：很棒，前台給升級了套房，來回房間都有接駁車，要是同行人數多一點在陽台打個**美滋滋的愜意。 衞生：整體還好，但是有兩個問題：1.房間洗髮露和沐浴露不知道為什麼接近空瓶。2.早餐餐枱附近有蚊蟲蒼蠅，需要注意。 綜上還是非常不錯的入住體驗，比在城區舒坦多了，在這感覺才真正的離天堂近一點。