Recensioni su Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: Respeto _TIESpio62rc****: gracias por su confianza y apoyo en Hongqiao jinchen Crowne Plaza hotel. como Hotel de la marca Crowne Plaza 100 en la gran china, el hotel, como siempre, se basa en la calidad del Servicio de renombre mundial intercontinental. nos adherimos a la verdadera hospitalidad de IHG para servir a nuestros huéspedes. Espero volver a servirle y le deseo una vida feliz! - Ke peiwei, gerente general de Shanghai Hongqiao jinchen Crowne Plaza Hotel

Risposta dalla struttura: Dear Guest,We are extremely thrilled to have you back for the second time! Your continued patronage and kind words mean the world to us. We understand the distance from Pudong Airport might be a bit inconvenient, yet we are truly honored that our services have made up for it. Our breakfast team takes great pride in curating a diverse and scrumptious spread, and we're delighted that you've enjoyed it.We're committed to maintaining and enhancing our service standards to ensure every stay with us is exceptional. Looking forward to welcoming you back soon and providing you with another wonderful experience.——Kona Ke, General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: Dear Guest,Thank you so much for your compliment and thoughtful sharing! We’re delighted that you had an excellent experience at our hotel. Regarding traveling from Shanghai Pudong International Airport to our hotel, if you prefer taking the train, you can take Metro Line 2 to Hongqiao Railway Station first, followed by a 10 - minute walk. There’s also the direct Airport Line 1 shuttle bus from Pudong Airport to the Hongqiao Hub East Transportation Center. Additionally, the newly - opened City Airport Line is very convenient. It takes about 40 minutes to reach Hongqiao Terminal 2 from Terminals T1 and T2 of Pudong Airport. After getting off, you’ll reach our hotel shortly. We look forward to your next visit!——Kona KeGeneral Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: 尊敬的客人：您好！由衷感謝您對酒店環境、設施及房間條件的高度評價，您的認可讓我們深感榮幸。作為一家高端商務酒店，我們一直致力於為您營造舒適、優質的入住環境，從酒店的整體設計、清潔維護到設施配備，都力求做到盡善盡美。但對於您提到的俱樂部休息室服務基礎和餐廳員工不夠熱情的問題，我們向您致以最誠摯的歉意。這與我們追求卓越服務的理念背道而馳，我們已立即針對這兩個問題展開調查與整改。一方面，我們會對俱樂部休息室的服務流程進行優化，增加服務項目和內容，提升服務的專業性與豐富度；另一方面，針對餐廳員工開展服務意識和業務技能培訓，強化主動服務意識，確保每一位員工都能積極、熱情地為您提供幫助。我們深知，衹有不斷改進和完善，才能不辜負您的信任與選擇。期待您再次下榻，屆時我們將以全新的服務面貌迎接您，為您帶來更加完美的高端商務酒店體驗。——上海虹橋金臣皇冠假日酒店 總經理 柯佩偉祝您生活愉快，工作順利！

Risposta dalla struttura: Dear Guest,We are absolutely delighted to hear that this was your first stay with us and that you had such a wonderful experience! Thank you so much for choosing Crowne Plaza Shanghai Hongqiao instead of your usual accommodation in Pudong.We take great pride in our hotel's beautiful facilities and the warm, friendly service provided by our staff. It's our mission to ensure that every guest feels welcome and well - taken care of. Knowing that we met your expectations and that you plan to stay with us again is the highest compliment we could receive.We can't wait to welcome you back on your next visit. Our team will be here to make your future stays even more memorable.——Kona Ke，General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: Dear Guest,We are extremely delighted to hear that you had a great stay with us! Our team members strive to provide the utmost polite, warm, and helpful service, and it's wonderful to know their efforts resonated with you. We also take great pride in maintaining clean and excellent facilities for our guests. Your kind words are a huge encouragement to us. We are committed to continuously improving and look forward to welcoming you back, ensuring an even more memorable experience on your next visit.Best regards,——Kona Ke, General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: 尊敬的客人：您好！首先，特別感謝您對酒店住宿體驗、設施以及地理位置的高度讚譽！我們在客房設計與設施配備上花了很多心思，從精心挑選柔軟舒適的床品，到配置齊全且先進的電器設備，衹為讓您在酒店住得愜意自在。酒店緊鄰虹橋火車站這一優勢，也是希望為出行的您節省寶貴時間，輕鬆開啟每一段旅程。對於餐廳位置較遠給您帶來的不便，我們深表歉意。我們會認真考慮如何優化引導標識，讓您更便捷地找到餐廳。您的反饋對我們非常重要，它是我們改進和提升服務的關鍵依據。期待您再次下榻，相信我們會在後續的服務中為您帶來更全面、更優質的體驗，彌補現有不足，不負您的信任！—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Risposta dalla struttura: Dear guest: Thank you for your support and favor towards Crowne Plaza Shanghai Hongqiao! When you enter the room and feel relaxed and comfortable, you know that choosing Hongqiao Jincheng Crown Holiday Hotel is a wise decision. Exquisite and comfortable guest rooms allow you to relax and enjoy life or focus on work. The functional areas of the guest rooms are clearly and flexibly separated, making reasonable use of every inch of space, simplifying complexity, and combining modern and ingenious furniture to ensure that you can work efficiently while enjoying a high-quality life. We are honored to be your beloved business hotel and preferred travel destination, and look forward to serving you next time—— Ke Peiwei, General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: 尊敬的客人：您好！非常感謝您對酒店服務的稱讚，以及對酒店餐飲供應情況的清晰分享，這對其他客人來説是很有價值的訊息。我們始終致力於為每一位賓客提供優質、貼心的服務，能得到您的認可，我們全體員工都備受鼓舞。酒店的餐飲團隊精心籌備早餐、下午茶和晚餐自助餐，衹為滿足不同客人多樣化的口味需求，讓您在酒店的每一次用餐都成為一場愉悦的美食體驗。關於您提到的夜間航班提前入住需付款半天房費的提示，這是我們基於酒店運營成本及保障其他客人正常入住權益所制定的規則。不過，我們也在不斷優化和完善相關政策，後續會進一步研究如何在保障各方權益的基礎上，為有特殊需求的客人提供更多便利與選擇。再次感謝您的反饋與理解，希望您未來的每一次出行都順利愉快，若有機會再次入住，我們將以更出色的服務迎接您！—— 上海虹橋金臣皇冠假日酒店 總經理 柯佩偉

Risposta dalla struttura: Dear guest, thank you for staying at Crowne Plaza Shanghai Hongqiao! Unfortunately, we have learned that you did not receive the expected experience during your stay. Your valuable feedback can help us continuously improve our service quality, and the hotel will not stop enhancing the service awareness and skills training of our team members. We sincerely hope to welcome you again with IHG's "true hospitality" and wish you a happy life next time—— Kona Ke, General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: Dear guest: Whether on vacation or business, Crowne Plaza Shanghai Hongqiao is your ideal choice for travel. If you have any questions during your stay, the front desk and guest service center are always ready to answer your questions and provide corresponding support. Thank you for your support and kindness towards Crowne Plaza Shanghai Hongqiao. We sincerely look forward to welcoming you again with IHG's "true hospitality" for your next visit！—— Kona Ke, General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: Dear guest: When you enter the room and feel relaxed and comfortable, you know that choosing Crowne Plaza Shanghai Hongqiao is a wise decision. Through IHG ® The 'Clean Promise' and 'Zhou Quan' clean and safe commitments ensure that the hotel environment is spotless, as clean as new, and well-organized. It is an honor to receive your full marks and praise. We look forward to becoming your beloved business hotel and preferred choice for travel. Wishing you a happy life—— Kona Ke， General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: Dear guest: Crowne Plaza Shanghai Hongqiao insists on using high-quality raw materials to serve exquisite breakfast, satisfying your appetite. You can indulge in fresh fruits and vegetables, or choose other colorful foods that suit you. The seasonal updated healthy menu and the most delicious local specialties will give you an unforgettable breakfast experience! As a leading global business hotel brand, we always adhere to IHG's "true hospitality" to serve our guests. Sincerely looking forward to your next visit, the hotel will continue to provide you with a comprehensive and excellent stay experience—— Kona Ke, General Manager of Crowne Plaza Shanghai Hongqiao

Risposta dalla struttura: Dear guest: Whether on vacation or business, Crowne Plaza Shanghai Hongqiao is committed to becoming your ideal travel choice! The hotel is located in the core area of Hongqiao International Central Business District, within walking distance of Line 2/10/17 Hongqiao High speed Railway Station, Hongqiao Tiandi, Longhu Tianjie, Libao Plaza, National Exhibition Center, etc. As the 100th Crowne Plaza brand hotel in Greater China, we continue to serve guests with the quality of InterContinental World renowned hotels and the "true hospitality" of IHG. Thank you for your trust and support, and look forward to serving you next time—— Kona Ke, General Manager of Crowne Plaza Shanghai Hongqiao