Hotel The Shilla a Seogwipo

The hotel location, facilities, and outdoor landscaping are fantastic. The breakfast buffet was high quality (with a high price to match); The rooms are comfortable though nothing to rave about. Two areas for improvement: 1. The hotel service is not catered towards foreigners; The front desk and kids island staff, as well as information pamphlet are limited mainly to Korea. The check in counter knew I had two young children with me, but did not mention that we had to pre-book / reserve activities with the kids island. By the time I found out, everything was full and my children could not participate in anything. 2. The hotel pool has a safety policy where children under 1.3M need an adult to accompany them, and if under 1.2M need to wear a life vest. This doesn't make sense for parents (to accompany them) or children who can already swim.