The Buwan Resort Sdn Bhd

AVOID. - Accommodation: rooms marketed as new, but feel like at least 1-2 years old, impossible to darken the room (especially having a football light shining inside), fan not working, no TV (personally ok with it but doesn't look very professional), no cleaning on day 2, no refill of shampoo and shower gel, no soap, bed not made on day 2, 2(!) cockroaches in the room, no wifi - Food: breakfast and lunch were adequate although nothing to rave about. Dinner was simply insufficient. Selling a package with food included this is _far_ below expectations, especially given you know customers are diving 3 times a day. We had no option for ordering more on day 1 (even after confirming opening hours with the management), we had to pay for extra on day 2, we didn't consume on night 3. - Diving: coordination severely lacking. 140 bar in a tank is unacceptable. Having your customers wait for 1 hour for a boat to arrive is unacceptable. Having your customers told seconds before boarding the boat they need passport and diving license is unacceptable. Having gear lost on a boat is unacceptable (it's now only a tshirt, imagine it was my bcd, dive computer or camera). Overall, I would say the experience was very unsatisfactory which I made clear to management. They decided to actively ignore my feedback.