B&B HOTEL Sélestat Centre-Alsace

The hotel was OK, but the reception staff was extremely unfriendly. Although the hotel accepts families with children, the receptionist didn’t want to check me in, even though I had noted in my special request that I was traveling with a 3-year-old child. Furthermore, she attempted to charge me for the room a second time, despite it already being paid for. She made no effort to resolve the issue, instead telling me that I did not pay for the room and I should fix the problem myself. Fortunately, Trip.com’s customer service resolved the problem, but I had to wait 40 minutes to check in with a young child—with no assistance from the hotel. Perhaps the receptionist was having a bad day, but it’s hard to understand why hotels hire staff who seem uninterested in helping guests. Other staff members that I met at the hotel were quite friendly.

Tout était très bien. Nous avons passé une nuit, pour plus, quelques rangements de plus seraient bien venus. Nous avons un peu tourné en rond pour y arriver, le gps ne nous a pas donné la route jusqu’au parking. Le personnel est très sympathique et serviable. Petit déjeuné très bien servi.