Utente ospite
4 marzo 2024
I chose this hotel because of the location and because they offered a pool. The location is amazing, if you’re visiting NYC or surrounding areas. We visited The American Dream Mall, which is a five minute drive from Harmony Suites. We visited Manhattan, which is a short bus drive. The bus station is literally right across the road from the hotel. You can take the 320 bus into the city. We also visited the Bronx Zoo. That was a bit more of a drive, we drove ourselves. It was manageable from the hotel. There’s a few restaurant options within walking distance, as well as a Starbucks and Dunkin Donuts. So, the hotel is in a very convenient spot. Last year, we stayed across the street at the Aloft hotel. I wasn’t a huge fan of that hotel. They didn’t really offer breakfast and their pool was out of order. I wanted to stay in the same location this year, so chose Harmony Suites to try. They did have a decent breakfast. The pool was open but it was freezing cold, so we only used it once and we stayed for six days. That was a bummer because my kids were very excited to swim. The hotel lobby and breakfast area is nice. The rooms are clean and comfortable, but could use an update sooner than later. Not horrible by any means, it’s just not brand new. The staff are amazing. The staff did not wear name tags, so I am unable to mention any names, but they were all very nice. My two favorite, were two men that worked the night shift. They were both very sweet and helpful. I wanted to extend my stay and they were very pleasant. The breakfast attendant that made waffles was super helpful and kind. Even though the pool was unheated due to a part being on back order, I would give this hotel a 4 out of 5. The staff were just too friendly to give any less than that. If their pool had been in working condition, I would’ve given them a 5 out of 5. I will definitely stay here again in the future. I saw a lot of reviews before my stay complaining of a $200 or $250 dollar deposit fee. This is not accurate. They do charge a $150 deposit fee, which is stated in your email confirmation. They let you know at the time of check in, that the deposit will be returned within 35 days. This fee covers any missing items or damages to the room. Many hotels charge a deposit. I do not mind paying the extra fee, as long as it gets returned to me.
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