Baymont by Wyndham des Moines North

Well, let's just say it's definitely NOT like the pictures on the website. The first room we were given was in the back building, it was pretty rough looking, hazy and broken windows, peeling paint etc. We walked in and it smelled like **** and cigarettes, the door to our room looked like it had been previously kicked in. We didn't have to use our key card because the lock was broke so you could just push it in. There was tar or oil on the sheets of the bed and oily finger prints on the walls and doors. The bathroom sink was running and couldn't be turned off and the chairs were very stained. There was no way we were staying there. The nice lady at the counter(Princess) upgraded us to a suite in the main building and apologized profusely and told us she and her team had just started and did not realize just how big of a mess they were inheriting. Our suite was better, but not by much. The plug in at the head of the bed was pulled out of the wall with wires exposed, the bed was broken and folded you in half, the window was broken, the bathroom door was broken, there were stains on the sink, the couch sagged inwards and the faucet and handles on the Jacuzzi were loose and sketchy, and it's seriously in need of new carpet and paint. Breakfast? What breakfast? Seems people who stay on the weekdays get very few choices. The weekend choices were better. No towels for the pool, no iron, no coffee maker, very little toilet paper. Apparently these items are frequently stolen.

The staff were very professional and accommodating. The carpets could do with some cleaning and the outside needs some improvement in aesthetics. However, the service at the front desk from all the staff, especially David, was a cut above the rest. I would definitely recommend.

It was slow getting what we needed (extra pillow, swim towels). The room looked like it needed some repair done. Breakfast was almost a half hour later opening then what the sign said.

Room 1 (259) No towels Phone didn’t work Light in room had no bulb Toilet leaked all over bathroom floor Floors were sticky Room 2 (216) Phone not working No wifi No towels again Flys in room Sticky carpets again 6 AM no coffee and breakfast not available

Pictures are stock photos not of the real property. Sketchy location, awful condition of building in general, front desk was slow and snarky responses. Didn't care that room smelled like cigarettes. Crumbs on every table serviceand hairs on toilet... Though the beds did look clean. We felt so uncomfortable and unsatisfied that we ate the money and went and paid for a clean hotel downtown.

I will never visit this hotel again. Room smelled really bad and restroom was sticky. Was almost too grossed out to touch anything