Hotel Sleep Inn a Savannah

It's a Sleep Inn so I'm not expecting the Ritz, but it was so much worse than expected. Check in was easy and the staff member was pleasant. As the family walked to our room I noticed the stained hallway carpet but hoped they saved the upkeep for inside the rooms. They didn't. The most annoying part was the shower which audibly dripped all night long. The room was in disrepair including the TV... It was like the cable wasn't screwed in tightly because all the channels had wavy lines across the screen and some channels had the bonus of being in black and white. Beds appeared to be clean but were bouncy to the point that it felt like if you got to close to the edge you would be rolled into the floor. Also, toilet CREAKED as you sat making us nervous that it was going to break. We picked this hotel for proximity to i95, but there are several hotels within a block I'd recommend another one. I did provide feedback to the hotel directly and received a nice email in response asking for us to consider staying there again. We won't unless I see other reviews that problems are fixed.

I booked a room over the phone on September 28 with the online reservation agent because my house was hit by Hurricane Helene and this hotel allows pets. I loaded up the family and the pets, and when we got to the hotel, there was a paper sign taped to the door that said the hotel was closed, no vacancies. The doors were locked, nobody was in the lobby, no staff to be found anywhere. There were a lot of other angry, bewildered families also trying to check in. I tried to call the number listed online and nobody answered. It was just endless hold music. The next day I called the number again, still endless hold music but this time there was an option to have somebody call you back. i selected that option but nobody called me back. Tried again the next day and finally spoke to someone named Henry. I told him the situation, they also tried to call the hotel, and nobody answered. They agreed not to charge me since they booked me into a closed hotel, but sure enough the next day the charges were on my card. I disputed it through my bank, so I'm definitely not paying the charge, but it just goes to show what a garbage organization this hotel and its affiliates are. We were never notified that the hotel was closed, they still allowed us to book a room, AND I was charged for it after they said I wouldn't be. I wish I could give it negative stars. I didn't actually get to go into the property, but from the outside it looked very sketchy. It's located behind a Chucky Cheese and there were people going in and out of the woods behind the hotel. Thanks for nothing, Sleep Inn Savannah Midtown!