Hôtel Résidence U Paesolu

Very, very poor service. As our ferry was cancelled and we were forced to leave one day earlier (after staying and paying for 2 weeks), we asked at the reception if we could have a refund for one night. She checked back with the management and told us on the next day that management approved and she only needs us to hand in the cancellation and our bank data per email. After doing so immediately, nothing happened. We asked again after 2 weeks and they told us the manager was on vacation for 3 more days and she needed to sign. So we waited 2 more weeks and asked. The manager was "still on vacation". We asked again after 2 months and they simply started ghosting us. If this is how you treat guests of several weeks then this is just poor. Mind you, 11 months have passed by and we never saw a refund. Then why did you approve in the first place? Sorry but never coming back as there is no integruity at this place. they "solve" problems by ignoring their guests.

booking week 1: when I first arrive the staff was kind to me and after It became a real nightmare. I have to tell that they put me firstly in one room in the second floor without lift and with dirty carpet with hair everywhere, I am allergic to it so I asked to change room and they did without complaining, so I arrived in the second room and then it was the toilet that was not working so I had to change again room, they put me in one studio at the 3rd floor again without lift, the smell was like if it was close since a year and there was mosquitos everywhere on the bed so I just got tired and decided to leave the hotel, but I already had an other booking for the following week and I said to them that I would not cancel if they just give a room with everything that work inside and mostly clean. booking week 2: so after what happened the first time they let me the opportunity to choose between two rooms and I chose one, and again problems!!! the water was stuck in the shower, the water from the shower was slightly going out, anyway I did not complain because I got tired, then the next day they did not clean the room, they did not change the towels so I went to the reception to ask new towel and the girl changed behavior and was laughing on my face. The next day I went in the reception to pay for the two night i slept and the girl did not say hello to me and was very rude, I did not receive any apologize after everything happened and she even to treated me very badly and rudely saying that she did not mind as it was obvious I would not come back to the hotel again. I am from and living in corsica, I stayed in a lot of hotels and never had this kind of experience. I was just asking for a room clean with everything that work inside and a respectful staff, but apparently my requests were too much. moreover, the breakfast it is so poor, I went both morning early because I had to work in the morning and there was completely nothing, no croissant, no milk, nothing, I kindly asked them to have some milk and obviously again it was taken as abnormal request. the place it is completely the opposite of what they show in the pics included the rooms and outside areas. I HIGHLY RECOMMEND TO AVOID THIS PLACE !