Hotel in zona St. Martin Church, São Martinho

Very comfortable room with very adequate space and comfortable bed. Small kitchen space was very welcome, enabling us to comfortably eat in our room. There is no breakfast offered. You enter by a combination as in an air bnb. There are lockers available if you arrive before check-in, which was VERY welcome ( and should have been described in the property description).

Our family room at Sintra 1012 Boutique Guest house was beautifully appointed and well layed out to accomodate our stay. The location is convenient for the centre of Sintra, and it was easy to walk to restaurants and the National Palace. Breakfast was relatively simple though tasty and plentiful. While there are some logistical challenges in staying here, assoicated with being in the zone of a world heritage site, the team at 1012 make such an effort to accomodate their guests in the circumstances. The communication, for instance, before we arrived in terms of check in time and how to arrive was invaluable. We also appreciated the tips on how to travel around Sintra while we were staying there - we were there for a wedding - and how we could be collected by our driver when departing the town. I was especially grateful to the team that, when my room needed to be serviced (enitrely ”my bad” for spilling something), they did so promptly and pleasantly. The team at Sintra 1012 really worked hard to make our stay so comfortable and enjoyable. Thanks so much.

We stayed for 3 nights in this hotel. It is well located in Sintra and presents very nicely (modern lobby decor, good views, large rooms), however we found the service at this hotel inadequate in the following respects: 1. Parking. We came to Sintra in a hire car. I chose this hotel because the booking.com website said that private parking was possible on site at a cost that we were willing to pay. I emailed the hotel before our arrival to arrange for parking but they never replied to my email. When we arrived there was no parking anywhere near the hotel so we parked a long distance away. When we reached the hotel I asked about on site parking and was told that none was available due to a private event being held at the hotel which was scheduled to finish by 8pm that evening. The woman at reception was very haughty and unhelpful, when I asked whether we could get a parking spot after 8pm she just dismissed my request. We ended up leaving our hire car parked a fair way away which was OK for us as we are used to hiking long distances uphill but if you have any mobility issues or are with young children this situation would be a nightmare. 2. On our third day our bath towels were not changed until I specifically asked at reception at about 5pm. Apparently they had had a problem in the laundry. When bath towels were finally delivered they were damp. 3. The toilet in our room took an unusually long time to refill after flushing. 4. The holders for the bath wash, shampoo and conditioner in the shower were very flimsy, one of them fell off as soon as I applied for some soap. If I were to revisit Sintra I would look for somewhere else to stay.

Siamo rimasti qui per due notti e tutto è stato bene, tranne che per avere un bagno nel dormitorio, specialmente uno con solo le porte di vetro leggermente congelate e senza alcun tipo di fan di estratto. Sono piuttosto liberale, ma preferisco fare il mio business in privato e la stanza può potenzialmente odori, quindi questo è stato un chiaro svantaggio. E quindi 1 stella meno. Il B&B è un bellissimo giardino di corte e molto centrale. Note the clock is off to the right outside (we arrived and tried the keypad on the left so it’s slightly confusing).

Very difficult to find and access by foot was impossible... Stairs to get to the nearest street were closed. They do not have breakfast nor they offer you an alternative. They said that they had no space to accommodate us for breakfast. The room is spacious but very noisy.. You can hear people walking in the nextdoor room. There is no room service. There is no phone connection with the main desk so you can not ask for any thing or request any information unless you go out the building and enter the main house. The bathroom only has soap, shampoo, and towels. No shower cap or any other amenities. We were very disappointed, specially when arriving tired and not being so young.. Does not comply with what they advertise.

This is very nice hotel but not a 5-star. More inline with a 3-star one if you need a reference. The public areas do look historical but are worn out and in need up some repairs. Same goes with the rooms. While the rooms we had were clean they are in need of some updates. They do not look luxurious for sure. The bed was OK but not the best. The baths are not so inviting. It was not all bad though. We had rooms with balconies that faced a nice garden. Very peaceful and enjoyable. The front staff were great. Friendly and helpful. We had great discussions about Sintra and local life there. They made good recommendations for restaurant and followed up to make sure we enjoyed our experience. However, our experience at breakfast was not the same. The girl who worked there was unfriendly and unaccommodating. She did not seem too happy to work there. The location of the hotel is ideal. Close to the town center and the historical sites. One hint if you are going to get a ride (e.g. Uber or Bolt) to Pena Palace or Moorish Castle from the hotel is to go to the town center to initiate the ride. The front lady told us to walk to the bus/taxi stop next to the hotel. While the ride services do stop there, the palace and castle are not in that (one-way) direction. The driver had to take a detour around the hills back to town and then take the correct road to your destination. This took around 1-hour (on top of 15 minutes it took to get a driver). We almost missed our allocated time slot. If we would have taken the 5-minute walk to town center, the trip would have taken less than half of that time. This does not apply to Monserrate Palace and Quinta da Regaleira. It is the best to take the ride to those two from the bus stop next to the hotel. Quinta da Regaleira is walking distance in that direction anyway but it's an uphill walk. Walk it back even if you take a ride to go there since it is going to take more than hour to get back to hotel if you choose to take a ride service/taxi back from Quinta da Regaleira while it is only a 10-minute downhill walk back.

L’hotel gode di un’ottima posizione per visitare la città. Siamo rimasti a Sintra per 2 notti e mai scelta e’ stata più giusta perche quando la città si svuota di turisti e’ ( se possibile) ancora più bella!- il sintra boutique hotel ha camere ampie e spaziose - un bagno con bidet 😉 e letti super comodi - ( consiglio però un phon di migliore fattura nei bagni!) il parcheggio è a pagamento e con un servizio di valet che consiglio vivamente perché guidare in questa piccola città e’ abbastanza difficile 😝 - la colazione e’ nella media per un boutique hotel. Se devo trovare un piccolo difetto … la moquette… che ahimè ormai non si trova più negli hotel per innumerevoli ragioni! Il personale è stato gentilissimo anche nell’offrirci consigli sui ristoranti!