1 Hotel Haitang Bay,Sanya

This is a place of absolute peace and serenity, suits best for calm rest and relax.

Such a lovely hotel. We enjoyed our stay here. Jessie is wonderful. Great hospitality.

Food was great, good service. Good pictures. Good pool. And lovely staff. Good parking. Lovely experience

It is very nice and clean. A bit expensive the food and restaurant, and you need to use didi from this place fo get to other places.

TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations. The Good: + Was offered room upgrade to sea view room during checked in. + Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay. + It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby + Staffs and cleaners greeted us was also a nice touch + Breakfast options are extensive (including fresh juice bar and daily special juice concoction) + Free hotel activities to do daily + Gym is well maintained and a good number of machines The Bad - (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t). - (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises. - There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up. - The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it. - The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding. All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price. Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.

I cannot fault this hotel. I am used to really high standard and this exceeded all expectations - it was simply wonderful. The interior and the cleanliness of the hotel was outstanding and beautiful. The rooftop Sky bar was gorgeous and the drinks were great. The breakfast was stunning and the gym facility was good. The pool was also really cool. The staff were faultless and spoke good english and were so kind - especially the guys in Sky bar (who remembered us) and Luby who helped to check us in. I will 100% be back.