1 Hotel Haitang Bay,Sanya

Food was great, good service. Good pictures. Good pool. And lovely staff. Good parking. Lovely experience

TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations. The Good: + Was offered room upgrade to sea view room during checked in. + Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay. + It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby + Staffs and cleaners greeted us was also a nice touch + Breakfast options are extensive (including fresh juice bar and daily special juice concoction) + Free hotel activities to do daily + Gym is well maintained and a good number of machines The Bad - (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t). - (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises. - There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up. - The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it. - The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding. All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price. Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.

World class hotel, good view and good food, unfortunately they need to train their staff on simple English. Would love to rate them higher but their location is far from town too. Love their culture toward greener earth. Definitely will come again “if” they train more English speaking staff

What a beautiful hotel, The facilities are wonderful and the staff are so helpful and friendly. The service from Nancy was particularly wonderful, really helping us with Vegan food. We will definitely return here. We loved the eco friendliness, and the swimming pool especially.

It was a very pleasurable experience and also how the hotel has incorporated the mix of nature and modernity is worth the praise and worth visiting the place once to experience serenity and and to experience calmness, the service is excellent when we have people like Anne working there they make sure is as smooth as possible as for me being a foreigner and language was a problem she made sure that my stay was as comfortable as possible

Great breakfast. Gym facilities excellent. Room very wholesome and lovely view from balcony of pools and beach. Excellent hotel, shame there isn't beach access. Would recommend the buffet BBQ.