Recensioni su Palm Beach Resort Yalong Bay Sanya(Tianhong Resort)
Palm Beach Resort Yalong Bay Sanya(Tianhong Resort)
6 Longhai Road, Yalong Bay National Tourism Resort, Jiyang District, Sanya, Hainan, 572016, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.6/5
Molto buono
655 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.6
Strutture e servizi4.5
Servizio4.6
Pulizia4.6
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Tutte le recensioni(655)
Recensioni positive(639)
Recensioni con foto/video(262)
Vicino alla spiaggia(134)
Piscina meravigliosa(96)
Magnifica vista sul mare(79)
Ottima colazione(51)
Ideale per bambini(44)
Piscina pulita(25)
Con servizi per bambini(7)
Attività per famiglie disponibili(6)
Recensioni negative(16)
Utente ospite
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: gen 2025
Coppia
3 recensione
4.2/5
Molto buono
Pubblicata: 16 feb 2025
the hotel corresponds to the classification of 3 stars. the room is large, but the interior is old, worn out, in places painted with an ordinary brush, which does not create coziness. the sink for washing is clogged with waste and the staff does not check it. when the wind blows outside, in the room there is a terrible whistle and howl of the wind. the usual breakfast corresponds to the hotel of 3 stars. the sea is 100 meters away and it is convenient to walk to it, the water is clean.
Traduci
Risposta dalla struttura: 尊敬的賓客,您好!非常感謝您選擇入住三亞亞龍灣天鴻度假酒店,並抽出寶貴時間為我們留下詳細的反饋。我們非常重視您的入住體驗,並對此次未能達到您的期望深表歉意。關於您提到的房間設施陳舊、洗手池堵塞以及隔音問題,我們已經記錄在案,並將立即安排工程部門進行檢修和維護,以確保房間設施的舒適性和功能性。同時,我們也會加強房間清潔和檢查流程,避免類似情況再次發生。我們很高興得知您對酒店的地理位置和海景表示滿意。酒店距離大海僅100米,步行即可到達,清澈的海水和美麗的海景是我們引以為傲的優勢之一。關於早餐,我們一直致力於為客人提供豐富多樣的選擇,並會根據客人的反饋不斷改進。您的意見對我們非常重要,我們將與餐飲團隊溝通,努力提升早餐品質,以滿足更多客人的需求。我們真誠地希望您能給我們一個機會,讓我們彌補此次的不足。如果您再次光臨,我們將竭誠為您提供更加舒適和愉快的入住體驗。祝您生活愉快,萬事如意!
Utente ospite
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: ott 2024
Solo
3 recensione
3.7/5
Pubblicata: 15 nov 2024
Once great, now facing not the best times. Bad breakfast. Big rooms, but whole hotel needs some refreshment. Still it has one of the best locations in Yalong Bay.
Traduci
Risposta dalla struttura: Dear guest: Hello! Thank you for taking the time to share your stay with us. We are very sorry for your unpleasant stay. The problems you mentioned have been fed back to relevant departments for follow-up and handling. Breakfast is served from 7:30-13:00, so you don't have to worry about missing breakfast even if you sleep until you wake up. My shop provides Chinese and Western buffet breakfast, there are more than fifty or sixty varieties, the breakfast produced every day will do some fine tuning, produced are: coffee beans freshly ground coffee, yogurt, porridge, steamed buns and steamed buns, cereals, bread jelly ice cream, powder and other breakfast, thank you again for your comments, looking forward to your visit again!
Maksim
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: mar 2024
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 3 apr 2024
Responsive staff. The cuisine for breakfast is Chinese. The area is quiet. The sea is close.
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing to stay at Tianhong Resort and making comments for us. It's a pleasure to meet you in Sanya. This beautiful city has wonderful stories every day, and tourists from all over the world come and go every day. What remains unchanged is the bustling of Sanya and the warmth and friendliness of the people of Sanya. We are very happy to leave you a wonderful experience during your short stay. We have always adhered to the sincere hospitality and careful service for every guest. We hope that you can visit Sanya again next time and find out the charm of Deer City. We sincerely look forward to meeting you again at Sanya Tianhong Resort!
Carolina Salala
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: lug 2023
Viaggio con amici
12 recensione
5.0/5
Eccezionale
Pubblicata: 27 ago 2023
The place is comfortable and clean, the pool it’s very big and safe, the beach is in almost in the front of the resort and very accessible, I really enjoy it ❤️👌🏻🫶🏻
Traduci
Risposta dalla struttura: Thank you for choosing Tianhong Resort. It's an honor to know that you had a wonderful time at the resort,Your support is our greatest encouragement! We look forward to seeing you again in the future.Have a nice trip!
TylerJames
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: ott 2023
Coppia
34 recensione
4.0/5
Molto buono
Pubblicata: 12 nov 2023
Nice place. Get a room with the pool outside for night swims. Breakfast is very Chinese. Dont recommend
Traduci
Risposta dalla struttura: Dear guest, thank you for choosing Tianhong Resort, we are glad that you are satisfied with our hotel room, our breakfast is more Chinese, if you have other needs, you can inform the waiter, we will try our best to help you deal with. Welcome next visit,have a nice trip.
Utente ospite
Brand New Smart Sun Sea View Room
Soggiorno: dic 2022
Viaggio con amici
12 recensione
4.7/5
Fantastico
Pubblicata: 16 gen 2023
Beautiful location to enjoy a quiet beech in the morning and a busy one in the afternoon. The activities on the beach such as a short sailboat ride, boat ride to sea the fish, parasailing, jet skis etc....start happening about 9:30 am is separate from the hotel but fills the water with business....there is a beachside bar and restaurant right there and a food court about a 15 minute walk that has local specialties and a Starbucks, Dairy Queen and Subway as well as plethora of local specialties my favorite is the custard like coconut treat....very close to the rainforest park. It would be helpful for foreign visitors for the hotel to maybe give a map of the area and what available upon arrival.
Traduci
6/9
Risposta dalla struttura: Thank you very much for your recognition of Tianhong. We are deeply honored to get your praise. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. Regarding your map suggestion, Xiaotian has given feedback to the leader, trying to adopt your suggestion. Thank you for your support and look forward to meeting you next time.
Weronika
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: feb 2023
Solo
1 recensione
4.7/5
Fantastico
Pubblicata: 8 mar 2023
Hotel was very cozy and close to the beach. Highly recommend
Traduci
Risposta dalla struttura: Dear Guest,Thank you so much for choosing TianHong Resort. We are glad that the location and service provided by our resort are satisfactory to you. When you travel to Sanya next time, we hope you can still choose to stay in TianHong resort,have a nice trip.welcome next time!
BubbleChimp
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: giu 2022
Solo
8 recensione
4.0/5
Molto buono
Pubblicata: 21 lug 2022
The Tianhong has a great location across from the beach and a fantastic (Chinese) restaurant on site. Room was clean but just lacked a little attention to details like refilling tea bags and cleaning out ant nests (they were sprayed but then just left there). I didn't use the pool but it was cleaned daily, looked fine and other people seemed happy with it.
Traduci
Risposta dalla struttura: Thank you for your stay in Tianhong Resort, we are deeply sorry for not giving you a satisfactory holiday experience. We have fed back to the department for timely improvement of the hygiene problems which you gave us. We look forward to your coming back and seeing our improvement results.Have a nice trip~
Andrea M M
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: mag 2022
Viaggio con amici
9 recensione
5.0/5
Eccezionale
Pubblicata: 29 giu 2022
Lovely hotel, the staff were very friendly and professional to help us. They were able to provide recommendations for food locations and activities.
The bedrooms were big and very clean. The garden view was lovely and the area was quiet and calm. The beach was a 5 minute walk from the hotel.
Traduci
Risposta dalla struttura: Dear guest, thank you for choosing to stay in Tianhong Resort and giving us full marks of praise! Your affirmation is the power that we move forward unceasingly, We will carefully serve every guest, looking forward to meeting with you next time!
Utente ospite
Brand New Smart Sun Sea View Room
Soggiorno: lug 2022
Coppia
4 recensione
3.0/5
Pubblicata: 7 ago 2022
The staff is undertrained. There were ants in the room. Food at the restaurant was good. Very close to the beach.
Traduci
Risposta dalla struttura: Dear guests, thank you for your comments and feedback. Please let us know if you encounter any problems during your stay, and we will definitely solve them for you at the first time. We will try our best to improve the deficiencies, and look forward to your coming again ~
Nari
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: giu 2022
Famiglia
4 recensione
4.7/5
Fantastico
Pubblicata: 19 set 2022
Perfect location and great breakfast! Room options for families could be roomier, but no complaints.
Traduci
Risposta dalla struttura: Thank you for your careful comments and sharing. I am very glad to know that you have had a pleasant time in Tianhong Resort. Your recognition is our highest honor, we sincerely look forward to your visit again in the next year, wish you a happy life.
Utente ospite
Camera Elegante (letto matrimoniale, con vista)
Soggiorno: giu 2022
Famiglia
10 recensione
5.0/5
Eccezionale
Pubblicata: 20 lug 2022
It was a very nice stay at the hotel. It was clean and the breakfast had a lot of choice. The proximity to the beach was very convenient. We will be happy to come back.
Traduci
Risposta dalla struttura: Thank you for your careful comments and sharing. It's very glad to know that you have had a pleasant time in Tianhong Resort. Your recognition is our highest honor, we sincerely look forward to your visit again in the near future, have a nice day!
ANDREI
Shanhu Double View Bathtub King Bed Room
Soggiorno: feb 2025
Famiglia
1 recensione
4.0/5
Molto buono
Pubblicata: 9 mar 2025
Не переплачивайте за номер Шанху с выходом к бассейну,т.к. бассейн не работает и все выходы к нему закрыты!Нас поселили на второй этаж!Персонал не говорит не на русском,не на английском!Ранее писали,что можно заказать трансфер из аэропорта,это можно сделать только если вы говорите по китайски.До рынка с едой идти минут 15.На море у отеля есть свои лежаки.
Risposta dalla struttura: 尊敬胡女士您好!首先對您在酒店入住期間的不愉快體驗深表歉意,您入住期間房間緊張,12點前到達房間還沒退房,退房後第一時間優給您趕房,14點前已打掃好立即通知讓您優先入住,很抱歉讓您久等了;關於您提到的床單未更換的問題,這個是不存在的,我們酒店一直以來都嚴格執行床單一客一換,必須更換的操作流程,確保每位客人都能享受到乾淨、舒適的住宿環境,您下午14:00入住,攜帶二位小朋友入住,房間住了2大2小,晚上23點才提出的床單問題,小朋友入住期間喜歡在床上吃東西很正常可能您沒關注到,如有需要我們隨時可以換床單,當天太晚了就沒及時給您換,第二天您反饋後立即給您全部更換了所有床品,敬請諒解。感謝您的寶貴意見,我們深知,作為服務行業,客户的滿意是我們的首要任務。您的不滿我們完全理解,並會以此為契機,加強內部管理和培訓,歡迎您及家人的下次光臨,我們期待有機會能夠彌補此次的不足,並希望未來能為您提供更好的服務體驗。祝您和家人生活愉快!