MGM Grand Sanya

A great pleasure in MGM...deserve to revisit in future. I wish in here to express my sincere thanks to the high standard of service of Sean 小肖. He deserves a credit of his good work during my stay.

A great holiday in Sany will never be relish with the exceptional service of Jelly Shen in MGM Grand Sanya. She has distinguish herself as someone above board in customer relations and surprised me with a bday cake and goodies plus a great service on my birthday. It was memorable as that day every guest was stuck in the hotel due to Typhoon Yagi and it helps ease the fears of the Typhoon looming. Thank you once again for an examplery stay and service.

Secluded location suitable for quiet getaway. Large hotel with a private beach and other beach activities that can keep families occupied for the whole day.

Our stay in MGM grand Sanya was amazing, it’s me, my wife and two kids! Since we did the check-in the staff was very friendly and they assigned a Guest relation expert to assist us during our stay, her name is Jelly Shen (Jelly小沈). She was absolutely amazing, anything we need she was ready to help, even booking restaurant outside hotel or helping us buying medicines for our kids and helping to get friendly with hotel agenda. Really amazing, she made our stay better! About the hotel, they have a nice structure, I stayed in the family room with golf course view, very big room and very clean! The only thing as sometimes trick, is that there is no options of western food on the hotel dinner. There is a buffet at swimming pool and we feel that they could have like a sandwich, French fries or pizza there, it would make even more pleasant our stay once it’s an international hotel. That was the only thing we miss there! The beach was really at doorstep and very clean, with staff always helping there. There were also a lot of activities for the kids.

What an incredible and relaxing stay. Great amenities, lovely breakfast and all made much more enjoyable with the help of Mr Green Chen, who made sure that everything was that much more enjoyable. Thank you Mr Chen!

Second time in this hotel. Really wonderful stay. Beautiful rooms, good food, friendly staff and great location. Everything about our stay was awesome.

A great cozy hotel, with a large beautiful territory. It is equally suitable for a family holiday and for a romantic one. Concerts are organized for fans of parties, and if you want silence, there is also a place to retire. In addition to the standard set, there are beach slippers and a beach bag (you can not take extra pounds with you). There is even a petting zoo on the 1st floor. There is a separate organized space for children. There are many places for walking within walking distance. Of the 2 restaurants for breakfast, I liked Pin Ju Hainan Restaurant the most. The beach bar makes excellent kebabs. The sea is clean and calm. Yalong Bay beach is clean, the waves are rare and not big. We were from May 11, 2024 to May 24, there were no jellyfish or plankton, we swam for days, no one bit)). The service is 5+, the staff knows their business. I would like to express special thanks to Dorothy's manager. A super tactful professional. She helped us a lot in solving various issues, warned us, advised us, and promptly resolved all issues that arose. We have not met such managers for as long as we travel. I would give Dorothy the award: "best manager of the year." Special thanks to Dorothy for your attention. In general, by all criteria (beach holidays, medicine, shopping, entertainment), I liked Hainan more than Phuket, the Philippines and Turkey. The climate is very comfortable, at a temperature of +33-35, we did not die from the heat, apparently due to optimal humidity. We will definitely come back)))

We loved our stay here, the hotel is amazing! The view from every room is magnificent, and the beach is pristine. We were especially impressed with the service and hospitality - we loved our personal concierge Jelly! She promptly took care of everything we needed and she made our stay there especially pleasant. Her service and her attitude were very impressive! We will definitely come back!