Utente ospite
9 settembre 2022
I booked stay in this hostel through *********** and selected flexible ( higher price) option which allowed free cancellation up to 5 days prior to arrival date. Unfortunately 3 days prior to arrival I had a death case in my family due to which I had to cancel my trip. Keeping in mind that my reservation at that moment was not refundable, I explained the situation in a message which I sent to hostel and asked for at least partial refund. Hostel just refused it without any explanation and I cancelled as I could not travel anyway and was very stressed due to described circumstances to further discuss the case. A couple of days later I contacted *********** and asked if they could contact the hostel again if they are willing to reconsider their decision and allow partial refund in case they manage to fill the bed on dates which I cancelled ( what I am certain they did as it was high season and increased demand in Santorini). They ignored their message as well and after they were contacted again by *********** they refused to refund a single cent. Even though it was according to the cancellation policy I am very disappointed in complete lack of flexibility and especially the fact that they ignored the messages sent to them. I understand that as a business they need to take care about their revenue but I believe that we could have found a solution with mutual benefit. I do not like writing reviews as this one but, unfortunately, every traveler may sometimes face some extraordinary circumstances which might result in cancelling the trip at last minute, even outside the deadlines set by flexible policies. In such moments some understanding and flexibility from businesses in finding solutions which will be at mutual benefit is highly appreciated. Sadly, bedspot did not show any of those and made the situation even more difficult. After this, I would not consider staying at this place in the future.
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