Hotel Mar Menor

Hi I checked in to this hotel but I did not lift the window shutter till later on in the day . I was shocked to see that I was living on a garage forecourt ! So I could not use the balcony or have the curtains open as people that were filling their cars with petrol could see ands practically walk into my room as it was on the ground floor it was Awful ! No staff at reception so u went for dinner and when I returned there was still no staff . I was tired so went to bed and left after breakfast and will never return .

Booked three nights here but left eaely. The air-conditioning dripped water onto the floor, even ****h they wanted the unit set no lower than 23C. The safe had no locking mechanism and the bathroom window would not lock. We complained and asked to change rooms. They said there was no free rooms but they would look at the aircon. Other than mopping the floor they did not fix the aircon. With 40C temperatures working air-conditioning is required. On leaving early, we complained to the manager. He simply shrugged and coildnt have cared less. Shocking customer service. Reservé tres noches aquí pero me fui rápidamente. El aire acondicionado goteaba agua en el piso, aunque querían que la unidad no estuviera a menos de 23 ° C. La caja fuerte no tenía mecanismo de cierre y la ventana del baño no cerraba. Nos quejamos y pedimos cambiar de habitación. Dijeron que no había habitaciones libres pero que mirarían el aire acondicionado. Aparte de fregar el suelo, no arreglaron el aire acondicionado. Con temperaturas de 40C se requiere aire acondicionado en funcionamiento. Al salir temprano, nos quejamos al gerente. Simplemente se encogió de hombros y no le habría importado menos. Servicio al cliente impactante.

Very comfortable, clean accommodation at convenient location. Friendly staff but note that this is an ‘apar**ent hotel’ so faculties are appropriate to this time of accommodation. We would recommend the Hotel Mar Menor but note that it is situated close to fairly busy road so some traffic noise can be expected. If possible ask for a room that does not have view onto adjacent petrol station. A convenient and comfortable base if you are exploring the Mar Menor area.

This hotel is located by a petrol station right in the center of Santigo de la Ribera. It is a short walk to the beach, the weekly market and to a theatre. Breafast is continental and sufficient. The hotel was spotless and has Wifi. Nobody really speaks much English but eveybody is friendly and helpful. We booked room 113 which has a large balcony. Unfortunately it was not quite as on the photo which features plants, loungers and a sun umbrella. There was just a table and 2 chairs which was disappointing as we spent a whole week there and would have liked to spent more time on the balcony. This hotel is fine for house hunting and business trips. If you come on holiday there are other places right on the beach which would be more suitable.

This is a good hotel for business or house hunting as it is super central. The beach, market and a theatre are around the corner, there is a bus stop, lots of restaurants in walking distance, its all there. The hotel is spotless and there is a continental breakfast included. If you come for a holiday there are other hotels right on the seafront.

Habitaciones amplias, acondicionadas, camas cómodas. Prácticamente, en el mismo centro del pueblo de Santiago de la Ribera, con multitud de restaurantes, comercios y zona de ocio y paseo cerca. Desayuno incluido bastante bueno, dentro de lo que ofrece la cafetería. Los precios, quizá, un tanto elevados para el tipo de hotel, pero en verano ya se sabe...

Hotel confrtable muy bien comunicado

Buen trato, el personal excelente

Habíamos reservado en este hotel para pasar la noche y a cinco minutos de llegar nos llaman al móvil, diciéndonos que no tenemos sitio. Que está completo el hotel. Nos dice que ha habido un fallo en el servidor y que nos vayamos buscando otro sitio. Que nos busquemos la vida, vamos . Las disculpas todavía las estamos esperando. Nos ha tocado buscar hotel de última hora y desplazarnos a más de viente minutos con las molestias que ello conlleva. No se si sera habitual que hagan esto pero si es así muy poca seriedad tienen. Al señor no se le veía muy apurado, le importaba un bledo nuestras circunstancias .