Residence Inn Santa Fe

At check-in we were given keys to a room that someone else was in. That person stated they had also been given keys to a different room that someone else was in and this was their second room. It made my family feel very unsafe wondering who would be given keys to our room by mistake. The property is in serious need of updates, exterior and interior. The carpet was frayed and stained, curtains stained, fridge dented, furniture damaged, it just felt gross. Room keys easily demagnetized, clearly out and outdated technology on the keypads. One full size towel in the bathroom. Would never stay here again.

The facilities were very clean and the breakfast expansive, though some unusual breakfast choices ( shredded chicken). Small water bottles available for pick up free at any time. What was disappointing, and made me regret the price we paid, was the room furnishings were old and tattered. There’s not a USB port in the room. The mattresses are so worn out they have put plywood under them. The thermostat is even the old slide version. The refrigerator is noisy. While it is a good location it is just overpriced for the condition.

Rebecca at the front desk was very welcoming.When we arrived and all the staff especially the ones for breakfast were excellent at their jobs and made us feel welcome Breakfast was way above other Residance Inns We Would like to suggest that you consider a refresh of your the property There are some details that Detracted from our visit For example, the kitchen stove light that was burned ee out and somebody had jue st stuck a bulb in there.Rather doing it correctly. Also the disposal was removed at some point time and never replaced. Carpet was musty Rooms were dark dining room was dark Outside stucco in paint maneed, redone sidewalks were cracked.