Hotel in zona Plaza Paulino Suances, Province of Santa Cruz de Tenerife

Le strutture di supporto sono complete e molto convenienti. Oltre ad essere lontano dalla spiaggia, tutto il resto è fantastico! C'è un'area di intrattenimento per bambini e c'è un piccolo supermercato al piano di sotto. È anche molto comodo chiamare un'auto e l'atteggiamento del personale è fantastico!

Overall nice hotel, friendly staff and spectacular views. We stayed all inclusive which is a little confusing at first. You have the choice of only 1 restaurant for breakfast and evening free of charge, there is a alacarte Italian restaurant available with 20% discount to all inclusive guests in the evenings. Lunch you can dine at restaurant or pool bar which has snacks including, pizza, burgers, chicken nuggets, chips, toasties, salads (all included with all inclusive). Evening food did change each night with chocolate fountain on 1 night of stay. Some cocktails included with all inclusive but not all, same goes with spirits and liqueurs only local spirits included. All soft drinks ie, Coke, Fanta, Sprite, fruit juice (not fresh) included with all inclusive. There is ice cream pots available from pool bar included but branded ice creams you still need to pay. Location wise, spectacular views just slightly remote for those wanting lively atmosphere. Shuttle bus very reliable and free to take you into town. There is a nice shopping centre over the road but will cost around €10 to get to due to road layout. It’s the same to get back from centre of town in taxi also. Lots of bars and restaurants in Puerto de la Cruz. Towels are available to hire with a refundable deposit for the pool if tokens returned at end of stay. Gardens around pool area are immaculate however the Pool doesn’t allow inflatables which didn’t please my kids, you can however take an inflatable ball. It was easy to get a sun bed no need to reserve beds and we were a group of 9 and we all got a bed easily. Room layout we had a sea view suite which had a lounge which they converted sofa to a single and placed another single in for 2nd child, seperate bedroom with very large bed, large bathroom with whirlpool bath. Aircon only worked in bedroom, lounge was broken, same was the case for other rooms booked which wasn’t great. Our room was 320 and view was amazing. Will say the pool had very sharp surroundings believe it’s to stop slipping over but not the most comfortable to sit on the edge of the pool. They have a larger adults only pool for over 14 year olds which is the one with the large waterfall.

Overall, we would give this hotel 3 stars. The lobby is beautiful, the pool areas and gardens are too. The staff are without exception very friendly and welcoming. The location, about 1-1.5 miles from the centre of Puerto de la Cruz suited us and we like walking. The main negative is that although the food at breakfast and dinner is varied and plentiful, any hot food is mostly lukewarm. There seems to be some issue with the method of keeping the food hot as it’s all a buffet system. Other hotels seem to be able to keep food hot but here it isn’t which spoils it. The lighting in the dining room is also very bright and so in the evening it feels a bit like being in a canteen, not a restaurant. Our room, facing the garden was large, clean and had everything we needed although it’s surprising how dated it was, comparing it to the lobby and bar, it needs refurbishing. In contrast to the dining room, the lighting in here was very poor, no central light existed. We did have some trouble with the lift cards, as did many others and this does need rectifying. We also had an issue with the pre-payment special offer with drinks at dinner where we were given the wrong information by two staff members which resulted in our bill being higher than expected on departure although we were given a free drink in compensation. As the hotel only appeared to be maybe a third to half full, the guy who tried to put some evening entertainment on seemed to be fighting a losing battle and it was very quiet which wouldn’t suit everyone.

Hotel super comodo. Gente gentile. Wi-Fi va fantastico, importante per me perché devo lavorare. Ho avuto una camera individuale. Pulizia semplice e il letto molto comodo. Non è un hotel di 1 stella. Sono stato in hotel a 3 stelle molto peggio.

Appartamento con una camera da letto molto confortevole, con balcone e tavolo, tavolo all'interno, cucina completamente attrezzata. Pulizie fatte quasi quotidianamente. Molto pulito, personale molto gentile, compresa la reception. Eravamo accanto al ristorante al piano terra, quindi un po' di rumore la sera, ma accanto per godersi l'intrattenimento. Il residence è ben posizionato per muoversi in città a piedi, auto parcheggiata all'esterno massimo 5 minuti nelle vie adiacenti. lo staff spiega anche come arrivarci... Molto soddisfatto del nostro soggiorno.

Bellissimo hotel dotato di ogni confort. Le camere sono ampie, molto pulite, dotate di TV, climatizzazione, frigobar e cassaforte. Colazione, pranzo e cena a buffet con una scelta a dir poco impressionante ed un’ottima qualità. Il personale è tutto molto disponibile, cortese ed educato. Non si può pretendere di meglio.