Hotel in zona Malpais De La Rasca, Province of Santa Cruz de Tenerife

Overall nice hotel, friendly staff and spectacular views. We stayed all inclusive which is a little confusing at first. You have the choice of only 1 restaurant for breakfast and evening free of charge, there is a alacarte Italian restaurant available with 20% discount to all inclusive guests in the evenings. Lunch you can dine at restaurant or pool bar which has snacks including, pizza, burgers, chicken nuggets, chips, toasties, salads (all included with all inclusive). Evening food did change each night with chocolate fountain on 1 night of stay. Some cocktails included with all inclusive but not all, same goes with spirits and liqueurs only local spirits included. All soft drinks ie, Coke, Fanta, Sprite, fruit juice (not fresh) included with all inclusive. There is ice cream pots available from pool bar included but branded ice creams you still need to pay. Location wise, spectacular views just slightly remote for those wanting lively atmosphere. Shuttle bus very reliable and free to take you into town. There is a nice shopping centre over the road but will cost around €10 to get to due to road layout. It’s the same to get back from centre of town in taxi also. Lots of bars and restaurants in Puerto de la Cruz. Towels are available to hire with a refundable deposit for the pool if tokens returned at end of stay. Gardens around pool area are immaculate however the Pool doesn’t allow inflatables which didn’t please my kids, you can however take an inflatable ball. It was easy to get a sun bed no need to reserve beds and we were a group of 9 and we all got a bed easily. Room layout we had a sea view suite which had a lounge which they converted sofa to a single and placed another single in for 2nd child, seperate bedroom with very large bed, large bathroom with whirlpool bath. Aircon only worked in bedroom, lounge was broken, same was the case for other rooms booked which wasn’t great. Our room was 320 and view was amazing. Will say the pool had very sharp surroundings believe it’s to stop slipping over but not the most comfortable to sit on the edge of the pool. They have a larger adults only pool for over 14 year olds which is the one with the large waterfall.

Overall, we would give this hotel 3 stars. The lobby is beautiful, the pool areas and gardens are too. The staff are without exception very friendly and welcoming. The location, about 1-1.5 miles from the centre of Puerto de la Cruz suited us and we like walking. The main negative is that although the food at breakfast and dinner is varied and plentiful, any hot food is mostly lukewarm. There seems to be some issue with the method of keeping the food hot as it’s all a buffet system. Other hotels seem to be able to keep food hot but here it isn’t which spoils it. The lighting in the dining room is also very bright and so in the evening it feels a bit like being in a canteen, not a restaurant. Our room, facing the garden was large, clean and had everything we needed although it’s surprising how dated it was, comparing it to the lobby and bar, it needs refurbishing. In contrast to the dining room, the lighting in here was very poor, no central light existed. We did have some trouble with the lift cards, as did many others and this does need rectifying. We also had an issue with the pre-payment special offer with drinks at dinner where we were given the wrong information by two staff members which resulted in our bill being higher than expected on departure although we were given a free drink in compensation. As the hotel only appeared to be maybe a third to half full, the guy who tried to put some evening entertainment on seemed to be fighting a losing battle and it was very quiet which wouldn’t suit everyone.

Hotel super comodo. Gente gentile. Wi-Fi va fantastico, importante per me perché devo lavorare. Ho avuto una camera individuale. Pulizia semplice e il letto molto comodo. Non è un hotel di 1 stella. Sono stato in hotel a 3 stelle molto peggio.

I stayed in this hotel for 10 days in mid September with my siblings, my parents, my partner and my toddler. Upon arriving late in the evening we were very grateful to see how spacious, clean and comfortable the rooms are. We slept really well. The one thing to note is that all the beds are singles pushed together which can be an issue if you like to cuddle with your partner to sleep as the beds kept moving apart, but they were very comfortable and we slept well. The rooms are all air conditioned which is very welcome on stickier days. We stayed in a room with a sea view and it was really wonderful to wake up to the view every morning. In the evening there is live music at the bars outside which can be a little loud - if you like to sleep early I recommend ear plugs - however all the music stops by 11pm and we enjoyed many an evening sitting on the balcony and enjoying the music below. I think it's worth noting that if you do have any issues the hotel is very quick to respond. On our first night we noted that the lock on the door did not work, and the seal on the door of the shower was missing. Within half an hour the hotel maintenance had come up to the room to rectify the issues, and they did so quickly. The hotel has WiFi which can be a little patchy at certain times of the day when it is lost used but is otherwise reliable. There is a TV in the rooms with a good selection of channels - I will note that the English channels didn't work and did need reprogramming but it wasn't an issue as as we didn't have time to watch TV anyway! There is a mini fridge in each room which is very handy. There is a charge of €2 a day for personal use which really isn't bad at all. The selection of food available at the hotel is really wonderful. Every night there is a different theme. My favourites were Spanish and canarian nights. But there is so much on offer you should find something for even the pickiest of eaters. Every member of staff working in the restaurant was so friendly and lovely. As there were 7 of us travelling together they reserved a table for us each morning and evening so that we didn't have trouble to eat together. I will however note that one particular member of staff didn't appear to want to accommodate this - a woman with dark hair, glasses and waistcoat and green tie (different levels of staff wore slightly different uniform) for some reason whenever this particular lady was on staff she would remove our reservation. Initially we thought this was a mistake but it happened like clockwork on her shifts and never happened when she wasn't in. I'm not sure why she took issue with our group. She was also quite rude to me one day when I was trying to go to our usual table (which had been dressed for breakfast already) to retrieve the high chair for my son. I tried to explain to her several times I was just going to get the chair but she didn't seem to understand and was insisting on directing me to another area of the restaurant. The re

Un hotel brillante. Molto pulito ovunque e camere temperate e spaziose. Una bella vista dal nostro balcone e con colazione. La cena era sorprendente e molti cucinati freschi davanti a voi per scegliere tra e le notti tematiche. Il bar superiore del tetto è bellissimo e la zona della piscina del tetto , così pulita e confortevole, molte bevande da scegliere con snacks e dolci che vengono con esso.A poca passeggiata dal centro , molte passi ma bene dopo poche interruzioni sulla strada verso l'alto . Abbiamo visitato il bagno dell'hotel, che è stato così rilassante e una grande esperienza per il prezzo che abbiamo pagato.

Siamo arrivati ​​all'hotel alle 15:00 e la reception era chiusa. Un biglietto con un numero di telefono di emergenza sulla porta. Quindi i nuovi ospiti sono un’emergenza! Una completa vergogna nei confronti dell'ospite. Qualcosa del genere non funziona e non l'ho mai sperimentato in tutta la mia vita. Avevamo prenotato e sapevamo che saremmo arrivati. La descrizione affermava inoltre che la reception era aperta fino alle 21:00. Successivamente abbiamo notato che spesso c'era qualcuno quando gli spagnoli effettuavano il check-in al di fuori degli orari di ricevimento. Dopo aver chiamato il tour operator siamo riusciti ad entrare nella stanza un'ora dopo. Il check-in è possibile solo a partire dalle 13:00, ma il personale torna a casa alle 14:00. Quindi hai solo un'ora per effettuare il check-in, esattamente tra le 13:00 e le 14:00. A proposito, il check out è alle 11:00 e chi viene a prendere più tardi deve aspettare fuori per il trasferimento. Il complesso si chiama hotel ma è solo un complesso di appartamenti perché non c'è nemmeno un ristorante e inoltre c'è un tempo limitato per il check-in. Il pavimento della stanza non è stato spazzato e mia moglie ha raccolto una paletta piena di sabbia e lanugine. Nel complesso bisogna dire che le camere venivano sempre pulite. L'angolo cottura è grande, con molti armadi vuoti perché estremamente scarsamente rifornito. Solo il minimo indispensabile di cibo, quindi cucinare è diventata una sfida. Mini caffettiera da 3 tazze. Gli appartamenti sono grandi e spaziosi. Gli appartamenti che prenoti non sono quelli che vedi nelle foto, perché le stanze economiche sono tutte nel seminterrato e non hanno alcuna vista. Volevo salire di un piano. Altrimenti esattamente lo stesso appartamento sopra il mio appartamento, solo un piano più in alto. Ma per i 550€ extra che volevano, per me era troppo caro. La piscina sembra enorme nelle foto, ma in realtà è piuttosto piccola. Soprattutto perché la metà è profonda solo mezzo metro. In piscina ci sono 6 lettini in plastica dura senza cuscini. Niente ombrelloni in piscina. Il WiFi risale all'età della pietra ed è un disastro completo. A volte funziona bene per 5 minuti, ma la maggior parte delle volte non funziona. Chiamare qualcosa del genere accesso a Internet è un'impertinenza. Se ti lamenti, le persone ti dissuaderanno e ti indicheranno una cattiva rete Internet che non è colpa tua. Tuttavia, spesso non è disponibile alcuna connessione WiFi. Se avessi saputo che l'hotel non aveva accesso a internet, non l'avrei prenotato. La nostra conclusione è che l'ospite è un male necessario che bisogna sopportare per fare soldi. Il personale delle pulizie e la signora alla reception erano gentili e disponibili.