Hotel con piscina a Sandy Bay

I am very disappointed as I thought I booked a room in Wrest Point but instead it was in adjacent property called Motor Inn. I felt that I have been cheated as the picture in the booking details showed me Wrest point Towel and not Motor Inn. I thought the room was called Motor Inn as I have not been there to know the existence of Motor Inn. When I queried about it, they said it was the agent's (trip.com) fault . To move to the main tower will cost me an extra of $80. I felt I have been conned and they should have placed the Motor Inn building photo instead of the tower of Wrest Point in their website for booking. (It is deceptive marketing - show you a ferrari for sale and got a lemon after you have paid for it) Motor Inn is an old building and does not have lifts to the room we were allocated and being retirees , we have to carry our bags up to 2 flights of stairs. On top of that, the room walls were not sound proof and you can hear every customer slamming their doors and flushing their toilets. I thought we have booked the room with the sea view instead there were only bushes as a window view. It was so embarrassing when I thought I could request for a room on a higher floor in wrest tower for good views but instead shown out of the door to an old adjacent building call Motor Inn. In all its websites and advertising, there is not 1 photo to show Motor Inn as Wrest Point . It has always being the tower used to promote the sale of their rooms. The Bistro food is poor quality and costly. We order from the caviary and the food came out to be cold and dry. We wanted to try the other 2 restaurants Kwan Ho and the one on the 17 th floor in the main tower but were told they were close. I thought being a top notch hotel, their restaurant will be open 7 days instead they are closed 2 days.( sun and mon). - the days we were there sat,sun,mon) They have a fantastic location but sad to say they don't have the marks of a 5 star hotel. The first picture is what I thought I booked but the second picture is actually what I got. The 3rd picture is what is in the website for booking and the last picture is what you get.