Caribe Hilton

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the "free" breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

excellent!! pictures dont show how wonderfull is this place, love live music and service too. the employees are so friendly. and the piña colada and food was really good. we already planning our next vacation here again!

The places is amazing

This premise was very pleasant and accommodating - clean, with CoVid protocols being followed, and friendly staff who aim to please. Our baby was happy, and was freely walking barefoot, and we did not worry in the least!! The sand was soft and the water clear.

Swimming pool and view is really nice. Location is nice too!

Hotel vieillot et très cher pour les prestations. Piscine sale et rare de trouver un transat qui ne soit pas réservé ! Attente de 10 minutes le marin pour le petit déjeuner (et demande de tips alors que c'est un buffet)

很不錯的一次入住，服務各個方面都不錯，很悠閑，雖然網上評價都説是個來酒店，但入住後感覺衞生環境服務都不錯，下回還會住

El personal muy atento y servicial. Me gusto mucho las habitaciones

ヒルトン系列のホテルには2度と泊まらないと思う。館内は冷房が効きすぎていて寒い。レストランの食事は冷めていて、味は普通なのに値段が高すぎる。 部屋のシャワーが壊れていて温かいお湯が出なかったので、スタッフに状況を話してから待つこと1時間半、やっと別の部屋を用意してくれた。しかし次の部屋はエアコンが壊れていてOffにしてもずっと強風が出続けていた。再度スタッフに話してから待つこと1時間、再度別の部屋を用意してくれたが、今度はトイレが壊れていた。宿泊税だけ免除してくれたが、対応が遅すぎて結局夜の時間を無駄にしてしまった。