Name: Extended Stay America Suites - San Jose - Downtown
Address: 1560 N First St, San Jose, California, 95112, 1560 N First St, Overseas, Stati Uniti d'America
Rating: 3

Extended Stay America Suites - San Jose - Downtown

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A huge roach came out sink and baby roaches walking near tub and near bed. The carpet in hallway gross and hotel smells like cigarettes

#好評#對梳洗用品，性價比，床品舒適度，交通方便程度，房內採光，位置滿意；非常干净整洁，有厨房，满意

Reception 24 ore su 24

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internet

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Cinese

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Monolocale

Monolocale Deluxe

I went to stay here for the entire summer while I was working in the Bay Area. I made a reservation months in advance so I could get a better rate. I chose this location SPECIFICALLY because the rooms looked better on the website and had clear pictures of a desk workstation that I could use for working from my room. I even called the front desk ahead of time to confirm this.  Pulled into the parking lot and the security gate was broken and permanently open. Seemed sketchy. When I got to the room, there was no desk or dedicated space for working. I went down to the front desk and asked the lady if there were rooms with desks, to which she responded that there weren't. So I was left to frantically search for another place to stay.  After finding another ESA location nearby that claimed they had desks, I made a reservation with the new location. I had to pay hundreds of dollars more for my twelve-week stay because I did not make the reservation in advance.  We returned back to this location to cancel my reservation and check out. We had to wait 15 minutes at the front desk for an attendant to come back and help us. This man had BLOOD ON HIS SHIRT and FACE TATTOOS. When we were surprised that he was the front desk attendant, he said, ”What? You don't think I work here?” No, we don't think that this face-tattooed, shirt-bloodied man works here. Anyways, we tried to check out but the man said that his system wasn't letting him check us out.  We told him that we could not stay here and returned our keys to indicate that we were not staying in the room. Since it was after 6:00 pm, we could not cancel our reservation. Since it was a Saturday, I couldn't make a refund request until the next BUSINESS DAY.  I called support on the next business day and asked for a refund, and they informed me that I hadn't even been checked out of my room. Ugh. I checked out over the phone and told them about my situation. They said they could refund me for the days I wasn't staying but I'd have to talk to the hotel manager directly about the days I ”did stay.”  I called the manager and he kept telling me that I must have stayed in the room because it shows on his system as me checking in on Saturday and checking out on Monday. Even after I told him about my situation he said that some of the rooms do have desks and that the front desk person must have misunderstood my question. How is that be my problem? I continued to explain to him that I never actually stayed in the room and tried to check out with the front desk but they said the system wouldn't let them. He told me he'd conduct an investigation and get back to me in a few days.  I called back a few days later to ask for an update. He said that he asked his staff and they remember me checking in on Saturday. He said the best he could do was give me 20% of what I paid for the two nights as ESA credit.  Offended, I wanted to check that he talked to the man, not the woman. I asked again what the front desk person said and 

# Buona lode # per lavastoviglie, rapporto qualità, comodità del letto, comodità del trasporto, luce interna, posizione soddisfacente; molto pulito e pulito, con cucina, soddisfacente

Ho prenotato questa proprietà sulla base di alcune recensioni qui su Tripadvisor. Queste recensioni erano ovviamente fuorvianti e mi sono chiesto la loro autenticità. Questa è una proprietà più vecchia. Mi sono deluso quando sono arrivato e mentre sono al check-in. Ho interrogato il ”lobby” e non c'è lobby. Due uomini dietro una piastra di vetro. Puoi sentire l'odore di un hotel non fermato e di un mattone difettoso. Poi, quando sono entrato nella stanza, lasciatemi metterlo in questo modo, Il tetto era un tetto ”caffettiere di formaggio/popcorn”. Era vecchio. Il doccia era peggio - nessuna pressione e vecchie teste di doccia. I pannolini non forniscono abbastanza conforto per la testa. Ho quasi uscito e ho comprato la mia. L'hotel è principalmente per un lungo soggiorno clientele. Non mi sentivo così sicuro perche' alcuni di loro erano al hotel. Ho preso le mie nipoti e hanno dovuto cambiare le stanze. La loro stanza aveva un letto di crosta, il tessuto profumava, e c'era un forte odore di dolce che proveniva dal bagno. Non ho avuto colazione o caffè, ero troppo spaventato per correre il rischio. Il fattore di risarcimento? Erano gentili e utili. So che gli ospiti schizzi fanno impossibile per loro. Non rimarrò qui a meno che non ricostruiscano la proprietà e il quartiere sia gentrificato. Inoltre, non c'è sicurezza nella stanza. Ho portato tutti i miei valori con me.

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3.0km from San Jose International Airport

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Dai un'occhiata alle 73 recensioni su Extended Stay America Suites - San Jose - Downtown, valutate 2.9 da viaggiatori reali su Trip.com. Scopri che cosa hanno apprezzato di più i precedenti ospiti dell'hotel, tra cui servizi, posizione, camere e tanto altro!

73 recensioni verificate degli ospiti di Extended Stay America Suites - San Jose - Downtown - 2024 | Trip.com

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