Recensioni su Wyndham Garden San Jose Airport

I was unable to complete the check-in process due to my concerns regarding the overall condition and safety of the hotel. This place resembled more of a run-down Motel 6. The establishment appeared to be in a state of disrepair, and the cleanliness standards were subpar, leaving me with a deeply unsettling impression. Initially, I joined the check-in line, but I decided to step outside and explore the property. Upon returning, I continued to wait but ultimately concluded that I could not, in good conscience, stay at this location, given the perceived level of discomfort and concern for my safety. The place is in poor condition and feels unsafe. I have a history of positive experiences with Wyndham hotels and, as such, felt confident in making this reservation. However, the conditions I encountered at this particular establishment were far from what I expected and were, quite frankly, unacceptable. In light of this, I promptly contacted the hotel and the third-party booking site in the hope of obtaining a refund for my reservation. They informed me that they would need to reach out to the hotel directly to inquire about the possibility of a refund. They made several attempts to contact the hotel, investing a total of 45 minutes, before receiving a response. The individual on the other end conveyed that the hotel's manager would not be available until 9 a.m. tomorrow, and only the manager possesses the authority to approve a refund. Days later I was informed that no refund would be given even though this place does not meet standards and was beyond unacceptable.