Utente ospite
22 settembre 2024
My husband and I have been trying to reach La Jolla beach and Tennis Club for over a month to resolve an issue. My husband and I have been visiting the facility for over 10 years, and thoroughly enjoy our stays. We always reserve the beachfront one bedroom suite with kitchen for $1600 (very pricey) When we arrived in August, we were not given the type of room we reserved. We were given room 213, which is not even close to what we reserved. I have attached a document with photos of the beachfront 1 bedroom suite that is featured on their website (left side). And also on this document, there are pictures of the actual room we were given (right side). This room was MUCH smaller, had no Air Conditioning, no deck, no table and chairs, etc. The room we received was not acceptable to us, so we decided to go back home. Unfortunately, we were not given our $1600 deposit back, which is what we are trying to resolve at this point. We do not believe it is fair to list/picture the beachfront 1 bedroom suite with kitchen on their website, which we once again reserved . . . only to be given a much smaller accommodation with no air conditioning, no deck and no chairs, a makeshift kitchen, smaller square footage, a tiny bedroom where the bed barely fits, etc.
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