San Diego county: hotel a 2 stelle

Me: Good Morning, I’m emailing to complain about your customer service. Your front office lady was extremely RUDE! We came in to check in early and said that out card had declined. Which was an issue on the banks end. Sherill said because that issue she could not give us our check in. That’s absolutely ridiculous! Your hotel should of contacted us immediately to find out about they payment. Sherill continue to argue with me. Very unprofessional and told me I was RUDE! You have all my information to contact me so I don’t understand what the issues was why you couldn’t pick up the phone or send me an email like the prior ones. Then Sherill said there was no one to contact me. That’s completely untrue because you have all my information. So she just lied to me. Holiday Inn: Thank you for your email. Let me first apologize for the inconvenience we might have caused you. We ask for the credit card to guarantee the reservation, and if the credit card we have on file does not work, the hotel has the right to cancel the reservation. I understand that when you came back the reservation was cancelled, however we have a room that we can check into but refused to take it. Due to the reservation being cancelled, you had to travel back home. I understand your situation and frustrations. At this point, all I can do is apologize for all the inconvenience, and also for the attitude of my front desk, and her customer service. I will make sure to talk to Sherill and reprimand her for her actions towards you. To show my sincerity, I will deposit 15,000 points to your IHG rewards account for the inconvenience we caused you. If you have any questions or concerns, please do not hesitate to contact me. Thank you and again I apologize for the inconvenience. Have a wonderful evening! Sincerely, Janice Correa Me: Hi Janice, Here’s the thing she ran a new card for room at 10:30 am and room had not been canceled. She said the transaction was completed. She LIED AGAIN! She completely played off as she did but didn’t. I told my husband there was not transaction on our card. Is that your policy too? For your employees to act like they ran a card but didn’t? I guess that’s your policy too. We told her we would NOT be back to the hotel till 10 pm that night. She said it wouldn’t be problem! Well it was a problem when I went back at 10 tried to check in and you CANCELED my reservation. I called 23 times! 23 and not one picked up your phones to notify you that we would not being checking in till 10. Least I tried to contact you as you failed to contact me. So please tell me exactly why it was canceled if there was no problem? I don’t want an excuse. Own up that your employee SHERILL took actions into her own hands. I would like you bosses name and information since you seem to think this was addressed! I called you corporation that night since I had two children that had to drive home an hour and a half away at 10 pm at night. That’s okay I guess to you bu

We were a party of 32 people who booked this hotel to attend a wedding in San Diego, from UK and Canada for 1 week On day 1 of our holiday Upon arriving in our room, we all found that the shower water was only tepid, which was quite uncomfortable. I immediately contacted the front desk to report the issue and was informed that maintenance advised this could not be increased due to concerns about scalding However, 2 days later, the water temperature in the shower was noticeably warmer and reached a comfortable level. This suggests that the initial explanation provided by the maintenance staff was either incorrect or misleading. The inconsistent and lukewarm response to my complaint is unacceptable, especially when the issue could have been resolved promptly on the first day of my stay. The towels left bits of fluff on our skin and clothes after use, which was both uncomfortable and unhygienic and resulted in us purchasing a garment brush to clean our clothes. Such a condition is unacceptable. The rooms were oddly designed, the sink facilities were situated outside of the toilet and shower room, positioned within the actual bedroom area. This layout struck me as quite unusual and, frankly, unhygienic. It is standard practice and generally expected that after using the toilet, one should be able to wash their hands immediately within the same room. The current setup requires guests to exit the toilet room and walk through the bedroom to access the sink, which raises significant hygiene concerns. During our stay, my family and I spent a significant amount of time in the poolside area. We were surprised and quite inconvenienced to find that there were no restroom facilities available in this area. This lack of basic amenities was particularly challenging as we were traveling with young children who frequently needed to use the toilet. Having to return to our rooms or use the restroom in the reception area was not only inconvenient but also disrupted our leisure time. This situation caused unnecessary stress and discomfort, I believe that adding restrooms near the poolside area would greatly enhance the convenience and comfort for all guests, particularly those with young children. Such an improvement would undoubtedly be appreciated by many future visitors. Furthermore, upon check-out, I was shocked to find an additional charge on three payment cards for makeup marks left on towels. This charge is not only unreasonable but also discriminatory, as I discovered that other guests were not subjected to the same penalty for similar circumstances. I sent two messages on the hotel's online contact form to Jay the manager and received no response. Consequently, I contacted my credit card company to cancel the charge on my credit card due to the lack of response and the absence of any evidence of makeup marks on towels provided by the hotel. I am pleased to report that they agreed with my claim and refunded the charge. Unfortunately, the other two charge

Personale gentile. I miei bambini si sono divertiti.

Recentemente si trovava nel Best Western Poway/San Diego Hotel e aveva una comoda esperienza. L'hotel si trova a 20 minuti a nord del centro di San Diego e dell'aeroporto internazionale di San Diego, rendendolo facilmente accessibile a varie attrazioni. Il personale era amichevole e attento, garantendo che le mie esigenze fossero soddisfatte in tempi brevi. Il pranzo complimentare ha offerto una varietà di opzioni, tra cui uova sgranate, bacon, salsa, waffles con toppe, yogurt, cereali e pane, che offrono un buon inizio alla giornata. L'hotel è un po' datato e può beneficiare di alcune aggiornamenti, l'esperienza complessiva è stata positiva. La piscina all'aperto e il ponte solare hanno fornito un ambiente rilassante per il vento. Inoltre, il parcheggio gratuito è stato un comodo parcheggio. In generale, consiglio il Best Western Poway/San Diego Hotel per i viaggiatori che cercano un soggiorno confortevole e conveniente nella zona Poway.

Avevo bisogno di un posto all'ultimo minuto per lavorare, tuttavia la camera non era dotata di abbastanza asciugamani, il caffè ect sarebbe stato bello a causa di Covid se questi articoli fossero stati a posto

I haven't read the negative reviews for this place, but my experience during both of my stays here was very positive. My rooms were well maintained and spotless. People at the front desk were friendly and helpful. I never heard my neighbors. The refrigerator was fairly large. The location is easy to get to just off the 805 freeway... reaching the Zoo, Balboa Park and Central San Diego is easy down the 805 and the 163 freeways. I don't remember my bed being so soft during my first stay. When I sat on the edge this time, I sank down quite a ways. If I slept on my back, I think I would have a backache (I sleep on my side, so I was okay).

il servizio dell'hotel è incredibile la posizione è sul lato est di El cajon quindi non è in posizione centrale ma i servizi per l'hotel sono comentary con tutto ciò che chiedi alla reception per la reception è bellissimo gentile dolce e molto disponibile ma alcuni di le persone che affittano in hotel o poco direi che non è molto adatto alle famiglie non sono proprio un posto in cui porterei bambini

Located in Borrego Springs, Stanlunds Inn And Suites is in a state park, within a 10-minute drive of Anza-Borrego Desert State Park Visitor Center and The Sky Art Sculptures of Borrego Springs. This motel is 3.1 mi (5 km) from Anza Borrego Desert State Park and 18.6 mi (30 km) from Ocotillo Wells State Vehicular Recreation Area.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a picnic area.The front desk is staffed during limited hours. Free self parking is available onsite.Make yourself at home in one of the 21 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

L'affitto dell'aeroporto all'hotel è già più di mezzanotte. La posizione della navigazione è tornata e so che è la porta posteriore dell'hotel. Non sapevo come check-in in quel momento, perché avevo bisogno di carte di accesso per entrare, e poi volevo andare. Infine, vedo un personale uscire, e so che era dietro, Devi andare alla porta principale.Dopo aver controllato la stanza, la finestra della stanza è rivolta a una parete, cioè non c'è paesaggio. Mi dispiace per il noleggio.Fortunatamente, il giorno dopo è stato contattato con la ricetta, e il giorno dopo è stato contattato il colazione come compensazione.

Se decidi di alloggiare presso Berkshire Motor Hotel di San Diego (North Park), in 5 minuti di auto potrai raggiungere Zoo di San Diego e Hotel Circle. Questo hotel si trova a 5,1 km da Balboa Park e 5,6 km da Deposito di reclutamento del corpo dei marine.Avrai a disposizone utili servizi come il Wi-Fi gratuito e un distributore automatico.Potrai usufruire di un servizio lavanderia e un distributore automatico. Il un parcheggio gratuito è disponibile in loco.Rilassati in una delle 17 camere della struttura, complete di aria condizionata e TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I comfort includono scrivanie e ferri/assi da stiro, mentre le pulizie sono eseguite tutti i giorni.