Sereno Hotel

Never visit this place it is very beautiful but the service is horrible the manager Carolina Reyes was very rude and when I tried to talk to her she humiliated and yelled at her employee the manager's service was terrible and the staff was treated badly.

Staying in San Cristobal we have visited this fabulous restaurant twice. Once for a selection of evening cocktails the other for lunch. Both occasions were first class, the food was superb with a varied menu and the cocktails tasted fabulous. We would certainly visit again.

First impression of this hotel is very good, the entrance and lobby are beautiful with lots of hanging plants and cute little decorations and details. Our check in was easy, both men that worked the reception desk during our stay were friendly and helpful. We booked a room with two beds and were very happy with the room-very beautifully designed and again the decorations and details very cute. Our only complaint would be the bathroom in the room, definitely needs an update. It has one of those plastic motor fans that comes on when you turn on the bathroom light and it is very very loud. The bathroom has a very large window so if you are traveling with other people and you need to use the washroom during the night you wake them up with the light and the sound of the fan. The overall cleanliness of the room/bathroom was good but not excellent, beds were clean which is the most important but we did find a few long hairs here and there on the floor and in the shower - this can easily be improved. We slept well only the second morning at around 7:45am we were woken by one of the staff in the lobby speaking very loudly and to be honest what he was saying was not very appropriate. The rooms are all facing the lobby so it is very easy to hear things if the lobby is not kept quiet, which I believe the staff should be aware of. Overall our experience with Sereno Art hotel was nice, got some beautiful pictures and the beds were comfortable. Shout out to Pako the bartender who was very friendly and made us some very delicious and unique cocktails! La primera impresión de este hotel es muy buena, la entrada y el lobby son hermosos, con muchas plantas colgantes y lindas decoraciones y detalles. Nuestro check in fue fácil, los dos hombres que trabajaron en la recepción durante nuestra estancia fueron amables y serviciales. Reservamos una habitación con dos camas y quedamos muy contentos con la habitación, con un diseño muy bonito y, de nuevo, la decoración y los detalles muy bonitos. Nuestra única queja sería el baño de la habitación, definitivamente necesita una actualización. Tiene uno de esos ventiladores de motor de plástico que se encienden cuando enciendes la luz del baño y es muy, muy ruidoso. El baño tiene una ventana muy grande por lo que si viajas con otras personas y necesitas usar el baño durante la noche los despiertas con la luz y el sonido del ventilador. La limpieza general de la habitación/baño era buena pero no excelente, las camas estaban limpias, que es lo más importante, pero encontramos algunos pelos largos aquí y allá en el suelo y en la ducha; esto se puede mejorar fácilmente. Dormimos bien solo la segunda mañana alrededor de las 7:45 a.m., uno de los miembros del personal en el lobby nos despertó hablando en voz muy alta y, para ser sincero, lo que decía no era muy apropiado. Todas las habitaciones dan al lobby, por lo que es muy fácil escuchar cosas si el lobby no está en silencio, lo que creo que el personal debería tener en