Staybridge Suites San Antonio - Stone Oak

Ottimo posto per famiglie e anche pulito. Consiglio vivamente questo hotel.

Staff was really responsive. Building is showing a bit of wear. Furniture in living room of suite was very worn but everything worked and was comfortable enough.

The location is great and for the price offered it was a good deal for the space and type of room!

The trash bin on the floor made the entire floor smell unpleasant. The rooms are halfway clean. There was dust on the furniture and the fridge had spills that weren’t cleaned up. Breakfast was mediocre.

Ac went out. Phone wasnt connected. No linens were left. Staff was very dry. Volume didn’t work on tv in living room. Not clean. We found some ones sock from before…. Not a good stay. Also the hot tub smelled so bad and was dirty!

This is my fourth time staying at Staybridge, and probably the last. The room had it's bathroom sink clogged and cannot be used until the morning of our first night. The bathroom wasn't obviously cleaned before we checked in, it took them 24 hours to send someone to clean the bathtub so we can use it. The front desk is not able to help and the property is understaffed

The property needs an update urgently!! Old rooms and dirty.

Friendly staff from check in, housekeeping to maintenance. We booked this hotel for a soccer tournament in the area. After an unexpected game schedule change, we arrived at the hotel well before check-in time. The front desk representative made arrangements to accommodate us and allowed an early check-in. We were provided an available room that unfortunately had an AC mishap. Housekeeping and maintenance were dispatched to the room and found that the issue was not going to be quickly resolved. We were then escorted to another room where the AC was already on and cooled the room for us. The staff acted on this mishap quickly and with courtesy- which was very much appreciated. The rooms were comfortable, clean, spacious and suited us well. The day of checkout, we needed ice for our coolers. A staff member by the name of Daniel went above a beyond to help us fill our ice chest to ensure our players were taken care of! (It’s the little things that matter most.) We travel to San Antonio frequently for soccer and will most definitely book this hotel going forward, solely based on the exceptional customer service we received from arrival to departure. Additional plus: -Washer and dryer available for guest. - Breakfast did not disappoint. -Plenty of common areas for downtime. - The hotel offers “happy hour” in the evenings as well!